Founding Customer Success Manager

Job description

ABOUT KREA At Krea, we are building next-generation AI creative tools. We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2 https://www.krea.ai/blog/krea-2-image-model, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control. We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers. THIS ROLE We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales. WHAT YOU'LL DO - Own post-sale customer success: onboarding, adoption, renewals, and expansion - Help customers integrate Krea into their creative workflows and daily work - Drive product adoption across our core customer profiles - Communicate new feature and product updates (we ship weekly) - Track usage and customer signals to help customers get more value - Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal - Program manage webinars and workshops in partnership with our creative leads, from planning content through execution - Share customer feedback with the product and marketing teams and help shape what we build WHAT WE'RE LOOKING FOR - Experience in Customer Success or Account Management - Commercially minded, with a track record of renewing and growing customer accounts - Product-focused mindset, with experience in onboarding and implementation - Strong communication and interpersonal skills - you're great at building and maintaining relationships - Proactive, ownership-driven attitude and comfort working in an early-stage environment NICE TO HAVE - A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios) - Strong understanding of creative workflows WHAT WE OFFER - Team: Work alongside a world-class team building the future of AI creative tooling - Impact: Significant scope and company-wide impact - Competitive compensation: generous salary & equity packages - Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage - Time off: Flexible PTO policy - Financial planning: 401k with a 4% company-sponsored match - Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it - Transit: Ubers covered to & from the office - Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3). - And more! Please note the above benefits & perks are for full-time employees