Founding Customer Success Manager (Sales Enablement Team)

Job description

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and bestselling book, *Cold Calling Sucks (And That's Why It Works).* **And as the Enablement Customer Success Manager, you’ll help world class sales organizations get to President’s Club** via our enablement program that teaches reps everything from cold calling to discovery to negotiation. This is a 0:1 role with huge upside reporting directly into the founder (me, Armand!). If you’re a student of the game of sales, have sales/CS/enablement experience… keep reading. **Let’s get every single one of these teams to President’s Club.** **You’ll help teams rollout 30MPC frameworks, beat revenue targets, and expand accounts:** - **Help Teams Get to President’s Club:** You’ll guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close every sales skill gap from cold calling to close. - **Be Enablement For Enablement:** You’ll support enablement leads and frontline managers by teaching them the frameworks, helping them apply them in the real world, and coaching through roadblocks so the training actually sticks. - **Retaining and Expanding Customers**: You’ll run QBRs, quantify customer results, and identify opportunities to expand customers in partnership with sales. - **Build This Function 0:1:** You’ll help us build the enablement program 0:1 including everything from designing the customer lifecycle to the training program itself. **Why Join Us?** - **If you want responsibility and ownership on day 1...** you’ll be right at home joining our scrappy team of 10. - **If you love building relationships and helping people solve real problems...** we push the envelope on world-class customer experience. - **If you want to help build a new revenue line inside the #1 sales media company...** you’ll touch more parts of the business than you would in a traditional corporate CSM job. **Experience:** Up for the job? We’re looking for someone with 1 of 2 backgrounds: - **Sales Enablement Professional:** You’ve run enablement programs and rollouts that involved teaching sales skills beyond product knowledge. - **CSM with Sales Experience:** You know how to master a product domain *and* use that to expand customers and maximize revenue retention (minimum 1 year sales XP required) **Core Skills**: You’ll nail this job if… - **You geek out about the craft of sales** and love to teach others the game. - **You’ve got executive presence to level with a senior sales leader** and get them to commit to changing behavior with their reps. - **You’re comfortable in early stage ambiguity** where you’ll be responsible for building the customer journey and influencing the product roadmap. **Location & Compensation** - **Hybrid in New York (3 days in office)** - **Compensation Range: $105-145k (commensurate with experience)** Ready to punch your ticket to President’s Club? Grab your Hawaiian shirt and welcome aboard, folks.