Founding Customer Training Manager - US (m/f/d) - AI health-tech

Job description

## **🎤 Why voize? Because we’re more than just a job!** At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don’t replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** ## **💡**Your Mission: Own the training experience for users in the US As our **Customer Training Manager**, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow. ## 🚀 Your Daily Business – No two days are alike - **Lead in-person training sessions** for new customer deployments, training groups of health care providers (mostly Nurses and CNAs). - **Partner with our Customer Success team** to ensure training readiness and to bridge adoption through our Hypercare follow-up cadence. - **Refine training materials and playbooks** for the US market and for individual customers as needed. - **Travel to customer sites** (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities. - **Collaborate cross-functionally** with Product, Customer Success, and our German training team to optimize training approach and share insights. - **Measure and report on training effectiveness**, using adoption metrics and feedback to continuously improve our approach. ## 🤝 Your Skillset – What you bring to the table **Experience & Background:** - 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments. - Proven ability to design and deliver training to in person audiences. - Experience training non-technical or diverse learner populations (strong plus). - Comfort with travel (2-3 weeks per month) to customer sites across the US. **Core Competencies:** - **Excellent communication skills**, able to explain complex workflows and platform features in clear, accessible language. - **Training design and delivery**, including ability to adjust on the fly based on learner needs and feedback. - **Attention to detail**, especially around process documentation and compliance requirements in healthcare settings. - **Data-driven mindset**, using adoption metrics, feedback, and outcomes to refine training approach. - **Flexibility and problem-solving**, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.). - **Ownership mentality**, driving training success with minimal scaffolding in a startup environment. ## 🎯 Our Success Mindset – How we work at voize - **You are a proactive problem-solver**, finding ways to make training work in imperfect conditions (unreliable WiFi, tight scheduling, language barriers, etc.). - **You thrive in a fast-paced environment**, iterating quickly on training content and delivery approach. - **You take ownership of outcomes**, holding yourself accountable for adoption and customer success. - **You are a team player**, collaborating cross-functionally and supporting your colleagues while bringing your own judgment to the work. - **You lead with empathy**, understanding that training is often the first real touch customers have with voize—you set the tone. ## **🌱 Growing together - what you can expect at voize** - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ## **✨ Ready to talk? Apply now! 🚀** We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!