Founding Deployment Manager

Job description

WHY MINTLIFY? We're on a mission to empower builders. - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. ABOUT THE ROLE As Founding Deployment Manager, you will own deployments for Mintlify’s customers. In this role, you will ensure your customers are setup for success by coordinating across Customer Success, Sales, Engineering, and the customer’s own teams to ensure they smooth, on-time, and high quality migrations to Mintlify and setting them up for long term success. WHAT YOU'LL WORK ON HERE - Own the customer relationship from from close won through to hyper care. - Support the sales team by performing migration scoping pre-sales so that each deal has clear deliverables and boundaries before kickoff. - Serve as a strategic partner by advising customers on best practices with onboarding to Mintlify. - Troubleshoot customer technical issues independently. - Make changes to customer’s documentation repos such as adding custom scripts, editing API specs, and defining React custom components. - Define timelines, identify technical blockers, and create a go-live plan for each customer. - Proactively engage with customers to ensure on-track progress. - Manage our migration vendor partners to assign work and ensure quality output. - Drive continuous improvement: identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows WHAT YOU BRING TO THE TABLE - 3+ years in a customer-facing post-sales role or in technical program management. - 1+ years experience in a team lead or management role. - A Builder - Someone who has informed opinions on process and tooling and is excited about building the foundation of a team. - Project management - Track record of managing technical implementations or onboarding programs in B2B SaaS; comfortable juggling 10+ concurrent projects. - Strong technical foundation - CS degree or other technical experience, frontend web development, ability to write code, debug issues, and architect technical solutions independently. - Customer communication excellence - Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator. - Bias toward action - Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions. COMPANY BENEFITS: - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/month wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)