Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech

Job description

## **🎤 Why voize? Because we’re more than just a job!** At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don’t replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** ## **💡 Your Mission: Drive product activation and customer success in the US** As a **Founding Onboarding Manager and Customer Success Manager (US)**, you will own the rollout and ongoing success of our first US customers. ## **🚀 Your Daily Business - No two days are alike** - **Own the end-to-end rollout and success** of US customers, from onboarding through adoption and ongoing customer health - **Deliver dynamic training:** Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly - **Drive adoption** through clear processes, smart touchpoints, and proactive communication - **Monitor customer health,** usage, and ticket patterns to spot risks proactively - **Run virtual touchpoints,** office hours, and scalable enablement formats - **Create and optimize training materials:** Continuously update and improve training content based on feedback and onboarding friction - **Collaborate with cross-functional teams:** Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback ## **🤝 Your Skillset - What you bring to the table** - Excellent **can-do mentality** and natural ownership - Proven experience **training customers** and/or **leading customer rollouts** (ideally in healthcare, caregiving, or another operationally complex environment) - Amazing communication and presentation skills, with the ability to engage, motivate, and guide users - Passion for technology adoption and empowering others to embrace change - Confidence working with **data, dashboards, and signals** to understand customer health and adoption - Curiosity about **technical setups** and workflows (no coding required) - The ability to manage many customers without losing overview - A preference for **clarity and structure over chaos** - **Empathy and calm** in complex, human-centered environments - Willingness to travel regularly to customers across US ## **🌱 Growing together - what you can expect at voize** - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ## **✨ Ready to talk? Apply now! 🚀** We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!