Founding Patient Enrollment Lead

Job description

## **About Amma** After attempting to navigate healthcare for our own families, we started Amma with a simple question: *what if every American had a healthcare advocate?* The US healthcare system is a maze, and millions of people are forced to navigate treatment options, specialists, paperwork, and follow-up care on their own. At Amma, we match patients and families directly with experienced healthcare advocates — typically nurses and care professionals — who guide them through complex medical journeys, from understanding treatment options to scheduling appointments and securing medication. Our platform empowers healthcare advocates to do their best work, so people can get the support they deserve. We’re building Amma with urgency and ambition. Amma was founded by a team with deep experience building and scaling healthcare companies. We’re a small, high-agency team that values ownership, clear thinking, and people who want to tackle hard, meaningful problems head-on. ## **The Role** Our patient enrollment advisors are the first voice patients hear. They speak with prospective patients who reach out for help, listen to their stories, explain our services, and determine whether our advocacy program is the right fit. This role sits at the intersection of consultative sales, patient intake, and healthcare navigation. The best candidates are excellent listeners who can build trust quickly while also guiding conversations toward clear next steps. This is an inbound and outbound sales role, but success requires a thoughtful and empathetic approach. Many callers are navigating stressful medical situations, and your ability to listen, understand their needs, and quickly guide them toward the right next step is critical. As the **Founding Patient Enrollment Lead**, you’ll also help directly shape the sales processes, systems, and tools to create the foundation for this team. ## **What You'll Do** ### **Speak with prospective patients and families** - Handle inbound calls from individuals seeking help navigating medical care - Listen to patient stories and understand their situation and needs - Build trust quickly during sensitive conversations ### **Qualify patients for enrollment** - Determine eligibility based on criteria such as insurance coverage, medical conditions and care needs - Assess whether our services are appropriate for the patient’s situation ### **Educate patients about our services** - Clearly explain how our advocacy services work - Walk patients through what they can expect from working with an advocate - Address questions or concerns about cost, insurance, or scope of support ### **Guide patients toward enrollment** - Help qualified patients move forward with enrollment - Coordinate onboarding steps with the care team - Ensure a smooth transition from intake to the advocacy team ### **Build the initial enrollment and sales infrastructure** - Design and continuously improve our intake and enrollment flow, from first touch to patient handoff - Evaluate and pilot best-in-class AI tools to improve call quality, QA and workflow efficiency - Help build the initial sales processes, including call scripts, objection handling and lead qualification - Define, track, and action on the key sales funnel metrics ## **What We're Looking For** - 4+ years of experience in sales or healthcare enrollment - Strong communication and active listening skills - Ability to navigate sensitive patient conversations with empathy - Comfort guiding consultative conversations toward a decision - A strong bias toward action and a habit of proactively jumping into problems and building solutions - Curiosity and a commitment to continuous learning, from new tools to the latest technology