Founding Product Designer

Job description

📌 ABOUT ALPACA HEALTH Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM. This role is full-time. We’re looking for candidates based in NYC or open to relocating who are open to 5 days a week in the office. 🎯 ROLE: FOUNDING PRODUCT DESIGNER As our Founding Product Designer, you’ll take full ownership of the 0→1 build of our parent-facing experience — turning a fragmented, complex journey into something simple, clear, and trustworthy for families. At the same time, you’ll lead a design overhaul of our provider-facing product, transforming a feature-rich but traditional EHR into a fast, intuitive, consumer-grade experience clinicians actually enjoy using. You’ll work across both surfaces to create a cohesive system that balances clinical depth with usability, setting the design foundation for how care is delivered at scale. 🚧 WHAT YOU’LL DO - Own the 0→1 build of our parent-facing portal — from concept to live product - Design a seamless, consumer-grade experience for families navigating care (intake, scheduling, communication, payments) - Elevate our provider-facing EHR to feel intuitive, fast, and delightful — not clunky healthcare software - Conduct user interviews with parents, BCBAs, and staff to deeply understand workflows, pain points, and unmet needs - Rapidly prototype and test user flows; iterate based on real usage and feedback - Define product requirements, prioritize ruthlessly, and ship quickly alongside engineering - Use AI tools (e.g., prototyping, workflow automation, copilots) to accelerate development and unlock new product capabilities - Build systems that scale — not just features — including onboarding flows, engagement loops, and operational tooling - Partner cross-functionally with ops, clinical, and growth teams to ensure product drives real outcomes (faster start of care, better retention, higher utilization) 🧠 WHO YOU ARE - You are extremely product-minded and execution-driven — you don’t just define features, you build and ship - You have a strong intuition for consumer products and can bring that bar into healthcare - You’re comfortable in ambiguity and energized by 0→1 environments - You talk to users constantly and turn insights into product decisions - You have a bias for action and move fast without sacrificing quality - You are fluent with modern AI tools and use them as a force multiplier in your workflow - You care deeply about building products that actually improve people’s lives, not just internal tools - You operate like an owner and hold a high bar for both yourself and the team 🚀 WHY JOIN - Direct exposure to company-building at an early stage. - Real ownership of critical initiatives from day one. - The opportunity to materially impact families and clinicians. - A fast learning curve that few roles can match. - Strong compensation package 💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO 🍱 Dinner when working late