Founding Product Designer

Job description

# **About Clarion** At Clarion, we're rebuilding how healthcare communicates in the age of AI. Today, clinics miss 30-40% of patient calls while staff drowns in administrative tasks. We believe AI agents should handle these workflows—scheduling, billing, prescription refills—so healthcare teams can focus on actual patient care. We're building the communication infrastructure that modern healthcare desperately needs. Our AI agents don't just answer calls; they complete entire workflows end-to-end, giving providers back their time and ensuring patients never go unheard. We've already handled hundreds of thousands of patient interactions across virtual care companies, health systems, and a $5B health insurance company. Founded by a Stanford/Harvard-trained physician who was on the founding team of Two Chairs and Ophelia, and an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce, we uniquely understand both the clinical and technical challenges of transforming healthcare communication. **We've raised $10M from Accel, Y Combinator, Sequoia (scout)**, and healthcare founders from Ophelia, Medallion, and Counsel Health. We're an in-person team based in New York, moving fast to ensure no patient call goes unanswered. # **Why Join Us?** - **Early-stage with strong market validation:** We are rapidly growing and offering the high-impact environment of an early-stage startup - **Solving a massive healthcare challenge:** We're addressing a critical problem in healthcare communication that affects millions of patients - **Cutting-edge tech frontier:** You'll design both visual and voice experiences for breakthrough AI technology that's transforming healthcare communication - **In-person collaboration advantage:** We've built in-person since day one and maintain this as a strategic advantage—we move faster, build stronger bonds, and create a cohesive culture # **What you'll be working on** - **Own our entire design language:** Define Clarion's brand identity across all touchpoints—from marketing website to product interfaces to sales materials—ensuring we stand out in healthcare - **Design AI voice experiences that feel human:** Craft conversation flows, dialogue scripts, and interaction patterns that make our AI agents sound natural, empathetic, and trustworthy to patients - **Create intuitive product interfaces:** Build dashboards and tools that make complex AI capabilities feel simple for overwhelmed healthcare teams - **Bridge the visual and auditory:** Design cohesive experiences where what customers see perfectly complements what patients hear during AI conversations - **Build our design system from scratch:** Establish visual guidelines, component libraries, and voice interaction patterns that scale as we grow - **Ship brand experiences at startup speed:** Create everything from pitch decks to product demos to conference materials that make healthcare buyers stop and pay attention # **Requirements** - **3+ years of design experience:** Portfolio showing both brand and product design work, with ability to create cohesive experiences across mediums - **Full-stack designer:** Comfortable moving from brand strategy to UI design to copywriting within the same day - **Systems thinker:** Can create scalable design frameworks for both visual and conversational interfaces - **Figma fluent:** Expert-level proficiency in design tools, with ability to create everything from logos to prototypes - **In-person collaboration:** Excited to work from our NYC office daily # **You are a good fit if** - You believe great design spans all senses—what people see, hear, and feel when interacting with a product - You're fascinated by making AI conversations feel natural and human, not robotic or scripted - You can write copy that sounds like a compassionate healthcare worker, not a tech company - You want to own both how Clarion looks and how it sounds to millions of patients - You're excited to define a brand that stands out in the sea of sterile healthcare tech - You measure success by both user delight and business impact # Interesting Design Challenges - **Make AI feel human:** Design voice scripts and interfaces that help patients trust they're getting real help, not talking to a robot - **Smooth handoffs between AI and staff:** Create seamless transitions when a conversation needs to move from AI to a human without confusing or frustrating the patient - **Simplify complex healthcare workflows:** Turn chaotic medical processes into clean, intuitive designs that busy staff can use without training - **Show conversations clearly:** Design dashboards that help staff quickly understand what happened in AI-patient calls and spot important issues - **Give staff the right amount of control:** Build systems that let healthcare teams oversee AI agents without creating extra work or slowing things down - **Connect what's heard with what's seen:** Make sure the AI's voice conversations match perfectly with what staff see on their screens # **What we offer** - **Direct mentorship:** Work closely with our founding team and shape both product and brand direction from day one - **Meaningful equity:** Early employee stock options with significant ownership potential - **Comprehensive benefits:** 100% covered healthcare, flexible time off, commuter benefits, daily team lunches - **Team culture:** Quarterly retreats and monthly team events that build real connections in our close-knit NYC team - **Impact at scale:** Your designs—both visual and voice—will directly improve healthcare access for millions # **Interview Process** We'll get back to you within 24 hours after each step: - **First Chat (20 min) [Virtual]:** Quick conversation about your design philosophy and experience in complex product spaces - **Portfolio Review (45 min) [Virtual]:** Walk us through 2-3 projects that showcase your design process from research to shipped product - **Design Exercise (Take-home):** Tackle a real challenge we're facing around AI-patient communication interfaces - **Team Day (Half-day) [In-Person]:** Visit our NYC office for a collaborative design session, meet the team, and see how we work together If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you.