Founding Product Manager

Job description

# **About Aurelian** Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. [AVA](https://www.aurelian.com/ava) is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. [CORA](https://www.aurelian.com/cora) supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by [New Enterprise Associates](https://www.nea.com/blog/aurelian-ai-agents-powering-the-911-call-centers-of-the-future) and [Y Combinator](https://www.ycombinator.com/companies/aurelian). Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. # **Why Join Us** Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical. We’re hiring our **first Product Manager**. This is a high-ownership role: you won’t be handed a tidy roadmap—you’ll define and own a product area end-to-end, partner tightly with the founders and work with customers to turn operational pain into shipped product. ## **What You’ll Be Doing** - You will own a product area, not a single feature. - You will help define the roadmap, not execute an existing one - you will talk with customers, founders, and engineers daily to figure out what to build next and do whatever it takes to serve their needs. - You will work across every business function: You’ll work closely with engineers to prototype and ship products, marketers and AEs to figure out the right angle and pain points to highlight, and implementation specialists to strategize on rollout. Nothing is beyond your scope to drive a product to completion. ## **Who We’re Looking For** - **Technical Depth / Engineering Experience**: You can engage with engineers as a peer - you’re able to use tools like Codex, Claude Code, etc. to quickly prototype ideas, but understand the additional steps needed to go from prototype to production. - **High Ownership**: You take responsibility for outcomes and push things to completion across teams. You are excited to work hard and move fast. - **Customer Obsession**: You genuinely like talking to customers constantly and turning those conversations into decisions and shipped product. - **Strong Opinions, Loosely Held**: You are strongly opinionated but are comfortable quickly shifting and adapting based on new information when presented with it. To learn more about what it's like to work at Aurelian, visit our [About Us](https://www.aurelian.com/about) page and follow us on [LinkedIn](https://www.linkedin.com/company/aureliansystem) to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. ## ### **For Full-Time roles, Aurelian offers a variety of benefits, including:** - *Comprehensive Medical, Dental, & Vision Insurance* - *401(k)* - *Unlimited PTO* - *Company-wide offsites* - *Equipment stipend* - *Relocation assistance* - *Daily delivered lunches (on us)* - *Office in Seattle* - *Start-up Equity*