Founding Product Operations Manager

Job description

WHY AUCTOR Auctor is building the AI layer for professional services and software implementation. Think of us as the brain behind the best solution engineers, forward-deployed engineers, and onboarding teams—automating the documentation, the discovery, and the decision-making that powers $400B+ in services work. We're going after one of the biggest software categories of the decade. Some reasons to join Auctor are: ROLE OVERVIEW As a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working. You'll own the systems that connect our customers, engineering, deployment, and go-to-market—synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead. NO TWO DAYS ARE THE SAME, BUT YOU CAN EXPECT TO: - Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme - Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion - Build the dashboards and reporting that give the team a clear, real-time read on product health - Run the recurring product sync and other rituals so they drive real product decisions, not status updates - Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned - Partner with go-to-market on positioning, product assets, demos, and launch readiness - Work directly with deployment strategists to turn field insight into roadmap input - Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation - Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest WHAT WE VALUE - Intellectual curiosity—you're not satisfied with surface-level answers and will dive deep into customer problems - Low ego—the outcome matters more than who gets credit - Comfort with ambiguity—you thrive in unstructured environments and open-ended problems - Bias for action—you'd rather ship something imperfect than wait for perfect - Customer obsession—you genuinely enjoy solving hard problems for real people - Adaptability—willing to learn, guide, lead, and follow as the situation demands WHAT YOU'LL HAVE - 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software - Strong written and verbal communication skills - Experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus) NICE TO HAVE - Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies - Experience standing up or scaling a product operations function - Experience at an early-stage startup BENEFITS - Equity with real upside – you're joining early, and your equity reflects that - Competitive, top-of-market salary - Medical, dental, and vision coverage - Monthly wellness stipend - Unlimited PTO – take the time you need - Daily meal stipend, plus dinner covered on the nights you're working late - Weekly happy hours and team outings because work is better with people you actually like