(FRA) Experienced Credit Management Accountant

Job description

(FRA) Experienced Credit Management Accountant Euromaster is hiring! Missions : - Dunning & Payment Analysis: Analyzing account balances and issuing dunning letters to anticipate bad debt and highlight overdue invoices. - Account Holds & Releases: Managing account statuses by applying blocks or releasing holds based on payment performance and risk level. - Credit Limits: Reviewing, adjusting, and updating customer credit limits in accordance with company policy. - Inbound Support & Guidance: Handling incoming calls and emails from Centers, Sales teams, and customers regarding credit issues, and explaining payment conditions required to unblock accounts. - Dispute & Litigation Management: Identifying reasons for payment issues, coordinating with internal teams to resolve blockers, and creating, escalating, and tracking litigation files for unresolved cases. - Refunds : Processing customer refund requests. Key Expected Achievements Language & Communication Proficiency: Fluent French to handle high-volume email workflows and answer incoming phone calls from customers and internal teams professionally. High Email Responsiveness: Efficient, accurate, and timely email management to ensure fast resolution of all incoming inquiries and requests from Centers, Sales, and clients. Reduced Overdue Exposure: Effective monitoring of dunning schedules to minimize high-risk aged balances and prevent overdue accumulation. Accurate Account Control: Strict, timely execution of full customer account blocks and releases to protect cash flow while maintaining service continuity. Timely Litigation Management: Timely creation, thorough tracking, and seamless handoff of litigation files to external collection partners and legal entities What we’re offering: ● Competitive salary + performance bonus ● Christmas, Easter & International Women’s Day bonuses ● Life insurance coverage ● Financial support for life-celebration events ● 7Card – sport & wellness access ● Private medical care + 24/7 medical hotline ● Meal tickets + canteen subsidy ● Unlimited access to learning platforms, trainings & conferences ● Extra vacation days based on length of service ● Birthday day off – celebrate yourself How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role: ● We have a HR Screen ● We hold assessments to evaluate your language skills and competencies ● We meet in a face-to-face (or online, depending on the context) interview with an expert and the hiring manager About us: Euromaster is a wholly owned Michelin’s Group subsidiary. Our mission is to offer tires services and fast-fitting maintenance to drivers and fleets, with no compromise on safety. For all businesses and all consumers For all types of vehicles Offering a full range of products and services 9500 employees and 1771 franchisee partners are committed to delivering a best-in-class experience for drivers and fleets. Our actions and interactions are driven by our core values: Honesty, Customer Care & Expertise