Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Framework Manager to ensure Phoenix maximises the value of its framework agreements, simplifying complex procurement routes, ensuring compliance, and enabling teams to use frameworks effectively. What will you be doing? Own and manage Phoenix's framework agreements, ensuring compliance, governance, and accurate record keeping. Maintain framework documentation, contracts, certifications, and audit-ready records across relevant systems. Monitor framework obligations, renewals, reporting requirements, and compliance deadlines. Develop and maintain Power BI dashboards and reports to provide visibility of framework performance, compliance, utilisation, revenue, margin, and commercial opportunities. Produce regular management information and performance reporting for senior leadership, identifying trends, risks, and recommendations for action. Support bid, sales, and commercial teams with framework guidance, routes to market, and compliance requirements. Act as the internal subject matter expert for all active frameworks, providing training and ongoing support. Track framework performance, utilisation, revenue, and commercial opportunities, providing insight and recommendations. Coordinate framework reviews, supplier relationships, and engagement with framework authorities. Manage contractual obligations, MI returns, rebates, and framework-related risk mitigation. Support the onboarding of new frameworks and identify opportunities to maximise framework value. Drive continuous improvement, promoting best practice and consistency across framework management processes. Why should you apply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will be highly analytical, commercially minded, and confident working with data to drive decision-making. You'll have experience managing frameworks, contracts, procurement, bids, or compliance activities and be comfortable translating complex requirements into clear, practical guidance. Advanced Power BI and reporting skills are essential, along with the ability to identify trends, risks, and opportunities from large datasets. You'll be proactive, detail-oriented, and an excellent stakeholder manager, capable of influencing teams across the business and ensuring Phoenix maximises the value of its framework portfolio. Key Skills & Experience: Experience managing public sector frameworks, procurement agreements, bids, contracts, or compliance activities. Highly analytical, with the ability to interpret complex data, identify trends, and provide actionable commercial insights. Advanced Power BI skills, including building dashboards, reports, and performance metrics to support decision-making. Strong Excel and data analysis skills, with experience managing and reporting on large datasets. Excellent organisational skills with the ability to manage multiple priorities, deadlines, and compliance requirements. Strong attention to detail and commitment to maintaining accurate records and documentation. Confident communicating complex information to a range of stakeholders in a clear and practical way. Commercially aware, with the ability to identify risks, opportunities, and areas for improvement. Strong stakeholder management skills, with the ability to influence and collaborate across sales, bids, operations, finance, and vendor teams. Proactive, self-motivated, and comfortable working independently in a fast-paced environment. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42) with 2 days per week in the office How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here 😊 *Important* BPSS Check As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring a new Framework Manager to ensure Phoenix maximises the value of its framework agreements, simplifying complex procurement routes, ensuring compliance, and enabling teams to use frameworks effectively.
What will you be doing?
- Own and manage Phoenix's framework agreements, ensuring compliance, governance, and accurate record keeping.
- Maintain framework documentation, contracts, certifications, and audit-ready records across relevant systems.
- Monitor framework obligations, renewals, reporting requirements, and compliance deadlines.
- Develop and maintain Power BI dashboards and reports to provide visibility of framework performance, compliance, utilisation, revenue, margin, and commercial opportunities.
- Produce regular management information and performance reporting for senior leadership, identifying trends, risks, and recommendations for action.
- Support bid, sales, and commercial teams with framework guidance, routes to market, and compliance requirements.
- Act as the internal subject matter expert for all active frameworks, providing training and ongoing support.
- Track framework performance, utilisation, revenue, and commercial opportunities, providing insight and recommendations.
- Coordinate framework reviews, supplier relationships, and engagement with framework authorities.
- Manage contractual obligations, MI returns, rebates, and framework-related risk mitigation.
- Support the onboarding of new frameworks and identify opportunities to maximise framework value.
- Drive continuous improvement, promoting best practice and consistency across framework management processes.
Why should you apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
- A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
- Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
- A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
- A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
- Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
- Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
What are we looking for?
The right person for this role will be highly analytical, commercially minded, and confident working with data to drive decision-making. You'll have experience managing frameworks, contracts, procurement, bids, or compliance activities and be comfortable translating complex requirements into clear, practical guidance. Advanced Power BI and reporting skills are essential, along with the ability to identify trends, risks, and opportunities from large datasets. You'll be proactive, detail-oriented, and an excellent stakeholder manager, capable of influencing teams across the business and ensuring Phoenix maximises the value of its framework portfolio.
Key Skills & Experience:
- Experience managing public sector frameworks, procurement agreements, bids, contracts, or compliance activities.
- Highly analytical, with the ability to interpret complex data, identify trends, and provide actionable commercial insights.
- Advanced Power BI skills, including building dashboards, reports, and performance metrics to support decision-making.
- Strong Excel and data analysis skills, with experience managing and reporting on large datasets.
- Excellent organisational skills with the ability to manage multiple priorities, deadlines, and compliance requirements.
- Strong attention to detail and commitment to maintaining accurate records and documentation.
- Confident communicating complex information to a range of stakeholders in a clear and practical way.
- Commercially aware, with the ability to identify risks, opportunities, and areas for improvement.
- Strong stakeholder management skills, with the ability to influence and collaborate across sales, bids, operations, finance, and vendor teams.
- Proactive, self-motivated, and comfortable working independently in a fast-paced environment.
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) with 2 days per week in the office
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work.
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work.
