Fraud Activity Agent (German)

Job description

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona. Position: Fraud Activity Agent Location: Barcelona, Spain Employment type: Full-time, on-site Remuneration: Base salary + performance bonus. DUTIES AND RESPONSIBILITIES: Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes Review and validate customer-provided documentation to assess potential risks or fraudulent behavior Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards Monitor pending cases, follow up on outstanding documentation, and escalate when necessary Maintain detailed and accurate records of investigations, actions, and outcomes Communicate professionally and effectively in sensitive or escalated situations Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk Identify opportunities to improve workflows, share recommendations, and support process enhancements Demonstrate sound judgment, independence, and professionalism when handling high-impact cases REQUIREMENTS: Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2). Strong analytical, problem-solving, and critical thinking skills Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred) Proven ability to meet or exceed performance targets and maintain professional standards High level of integrity, reliability, and accountability in all tasks Strong interpersonal skills, including active listening, empathy, and adaptability Experience handling complex or escalated cases with professionalism Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.) Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly Attention to detail, accuracy, and autonomy in daily work Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis Willingness to share best practices, contribute to team improvements, and continuously learn Dependable, punctual, and committed to maintaining a positive and professional work ethic BENEFITS: Attractive remuneration with capped sales bonuses. Private healthcare coverage. Relocation assistance. Fully paid training on company processes, tools, and products. Modern office facilities in a convenient central location.