Fraud Analyst

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fraud Analyst based in United States.** This role is an opportunity to play a central part in protecting customers and a growing travel and spend platform from financial fraud. You will investigate cases across corporate card activity, applications, identity-related concerns, and travel marketplace disputes from initial detection through final resolution. The position combines investigative rigor, strong documentation, pattern recognition, and fast decision-making in a dedicated Risk function. You will help identify coordinated fraud by connecting signals across cases rather than treating investigations in isolation. Close collaboration with Member Support, Legal/Compliance, and Credit teams will be essential during high-severity events. This is a high-ownership environment where disciplined investigations and continuous improvements to fraud operations directly strengthen the business and its customers ### Accountabilities: - Investigate and resolve fraud cases across corporate card fraud, application fraud, identity fraud, and travel marketplace disputes, managing each investigation through the full lifecycle with rigor and appropriate documentation. - Triage Early Fraud Warning (EFW) alerts promptly and take appropriate action to prevent potential disputes and fraudulent activity from escalating. - Manage card disputes and chargebacks from documentation and representment through final resolution, ensuring cases are handled accurately and efficiently. - Document every investigation to a standard that supports Suspicious Activity Report (SAR) filing, ensuring case records are complete, accurate, defensible, and understandable without additional verbal explanation. - Analyze patterns across cases to identify potential fraud rings, shared IP signals, behavioral clusters, and other coordinated activity, escalating meaningful findings proactively. - Partner with Member Support, Legal/Compliance, and Credit teams to investigate and respond to high-severity or coordinated fraud events. - Contribute to the development and continuous improvement of standard operating procedures, investigation playbooks, and fraud response processes as the threat landscape evolves. ### Requirements: - Bring experience investigating fraud cases from initial alert through resolution, particularly in areas such as card fraud, application fraud, identity fraud, or related financial crime investigations. - Have hands-on experience managing chargebacks and disputes across their full lifecycle. - Demonstrate excellent written documentation skills, with the ability to produce clear, complete investigation notes that can independently support regulatory or compliance review. - Be able to recognize patterns and connections across multiple cases, rather than approaching each investigation as an isolated event. - Have experience using Salesforce or an equivalent case management platform to document, manage, and track investigations. - Experience with fraud detection platforms such as SEON, Kount, or similar solutions is a plus. - Possess awareness of BSA/AML requirements, with experience supporting Suspicious Activity Report (SAR) filings considered an advantage. - A Certified Fraud Examiner (CFE) credential is a plus but is not required. - Demonstrate strong analytical thinking, attention to detail, sound judgment, and the ability to work with speed and discipline in a fast-moving risk environment. ### Benefits: - Annual base salary ranging from **$46,100 to $63,800 USD**, with compensation determined by experience, expertise, and location. - Total compensation may include equity and/or variable pay or OTE, depending on the role and individual compensation package. - Competitive base compensation aligned with role scope and experience. - Hybrid-hub work model, with different working environments available depending on the role and individual needs, including fully remote opportunities. - Resources and workplace support designed to help employees succeed in their chosen working environment. - Opportunity to work within a dedicated Risk function and gain exposure to fraud investigations across corporate cards, applications, identity, and travel payments. - Direct collaboration with Risk, Support, Legal/Compliance, Credit, and other cross-functional teams. - Opportunity to contribute to fraud prevention strategy, operational playbooks, and process improvements as the fraud landscape evolves.