👋 About UsNALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025 & 2026.We operate two core products:NALA, our consumer app makes cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.Rafiki, our B2B payments infrastructure, is powering global payments for global giants like MoneyGram & Western Union.Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always.At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever.Join us in building Payments for the Next Billion.🙌 Your MissionThis role sits between fraud investigation and rule development. You will review case outcomes, feed what you learn back into our fraud rules, and help keep the experience smooth for genuine customers.You will own it end to end: Investigating cases, classifying fraud typologies, proposing rule changes, and checking customer impact before anything ships. It's not a labelling job, you're the person who turns individual case judgment into changes that make our fraud rules better over time.As NALA grows into new markets and account types, this role grows with it. You will be working closely with the fraud and data teams, using AI tools to move faster on triage and drafting, while still applying your own judgment to every case that matters.🎯 Your Responsibilities in this RoleFalse-positive review: Investigate legitimate customers who were wrongly blocked or held up by extra verification steps, quantify the impact, and propose fixes that reduce friction without opening new fraud risk.True-positive typology & evidence: Classify confirmed fraud cases into typologies (ATO, card testing, first-party, APP scams, mule networks, and others) with structured, evidence-backed case packs, not just labels.Bridge to rule development: Turn your findings into clear rule change proposals for the team that implements them, and help keep our detection sharp over time.Incident response: During fraud spikes or new attack patterns, quickly investigate affected customers, find the root cause, and recommend both an immediate fix and a longer-term one.AI-augmented workflows: Use AI tools to speed up triage and drafting, while checking every output against the underlying data rather than taking it at face value.Requirements🔥 Must-have requirements3–5 years' experience in fraud investigations, payment risk, or AML transaction monitoring, ideally in a fast-growing fintech, remittance, or PSP environmentStrong SQL skills, comfortable writing complex queries independently and validating data at scale, not just running pre-built reportsSolid working knowledge of fraud typologies (ATO, card testing, mule networks, APP scams, first-party fraud) and how they connect to detection logicA track record of turning case-level findings into actual rule or policy changes, not just flagging issues and moving onSharp attention to detail across timestamps, device/IP/card sequencing, and behavioural patternsClear, structured written communication, able to produce a case pack or rule proposal that stands on its own without a follow-up meetingComfortable working with real autonomy. This role has genuine influence over fraud rules and customer experience across multiple markets💪 Nice to have requirementsPython/pandas for deeper, ad hoc analysisExperience working across multiple regulatory jurisdictions or in cross-border paymentsFamiliarity with AML/CFT frameworks and regulatory reportingExperience using AI/LLM-assisted tools in an investigative workflow✅ Success in the role looks like3-Month MetricsFully ramped on our case review process and rule ticketing workflow, independently handling a full caseload of false-positive and true-positive reviewsShipped your first rule change proposals, each backed by clear before-and-after dataBuilt strong working relationships with the wider fraud and data teams6-Month MetricsMeasurable improvement in how accurately genuine customers are treated, without a rise in fraud lossesOwning incident response for fraud spikes end to end: triage, root cause, and fix, with minimal oversightRecognized as the go-to person for turning case findings into rule changes across more than one market➡️ Interview ProcessYou will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.If successful you will be selected for our interview process which has 4 stages:[30mins] Interview with the Talent Team In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions).[1hour] Interview with the Operations Manager In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know what's on your CV really well 👍Assessment and assessment review interview We will want to test your practical judgment with a short exercise involving a fictitious task that could happen in the role. The Operations Manager will go through your submission with you, allowing time for you to present and field questions related to the task.[45mins] Leadership Interview(s) The final interview will involve speaking with a member of our leadership team about your motivation for the role, a great opportunity to ask any questions you have about the business.Benefits⭐️ Benefits23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard!Private Medical: Coverage for you and your dependents (optionally) Birthday Leave: Celebrate your special day with a bonus day off to take in that month.Learning Budget: Fuel your growth with $1000 annually for learning and development.Free Lunch: Every day, that's it!Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month.
👋 About Us
NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025 & 2026.
We operate two core products:
- NALA, our consumer app makes cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
- Rafiki, our B2B payments infrastructure, is powering global payments for global giants like MoneyGram & Western Union.
Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always.
At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever.
Join us in building Payments for the Next Billion.
🙌 Your Mission
This role sits between fraud investigation and rule development. You will review case outcomes, feed what you learn back into our fraud rules, and help keep the experience smooth for genuine customers.
You will own it end to end: Investigating cases, classifying fraud typologies, proposing rule changes, and checking customer impact before anything ships. It's not a labelling job, you're the person who turns individual case judgment into changes that make our fraud rules better over time.
As NALA grows into new markets and account types, this role grows with it. You will be working closely with the fraud and data teams, using AI tools to move faster on triage and drafting, while still applying your own judgment to every case that matters.
🎯 Your Responsibilities in this Role
- False-positive review: Investigate legitimate customers who were wrongly blocked or held up by extra verification steps, quantify the impact, and propose fixes that reduce friction without opening new fraud risk.
- True-positive typology & evidence: Classify confirmed fraud cases into typologies (ATO, card testing, first-party, APP scams, mule networks, and others) with structured, evidence-backed case packs, not just labels.
- Bridge to rule development: Turn your findings into clear rule change proposals for the team that implements them, and help keep our detection sharp over time.
- Incident response: During fraud spikes or new attack patterns, quickly investigate affected customers, find the root cause, and recommend both an immediate fix and a longer-term one.
- AI-augmented workflows: Use AI tools to speed up triage and drafting, while checking every output against the underlying data rather than taking it at face value.
Requirements
🔥 Must-have requirements
- 3–5 years' experience in fraud investigations, payment risk, or AML transaction monitoring, ideally in a fast-growing fintech, remittance, or PSP environment
- Strong SQL skills, comfortable writing complex queries independently and validating data at scale, not just running pre-built reports
- Solid working knowledge of fraud typologies (ATO, card testing, mule networks, APP scams, first-party fraud) and how they connect to detection logic
- A track record of turning case-level findings into actual rule or policy changes, not just flagging issues and moving on
- Sharp attention to detail across timestamps, device/IP/card sequencing, and behavioural patterns
- Clear, structured written communication, able to produce a case pack or rule proposal that stands on its own without a follow-up meeting
- Comfortable working with real autonomy. This role has genuine influence over fraud rules and customer experience across multiple markets
💪 Nice to have requirements
- Python/pandas for deeper, ad hoc analysis
- Experience working across multiple regulatory jurisdictions or in cross-border payments
- Familiarity with AML/CFT frameworks and regulatory reporting
- Experience using AI/LLM-assisted tools in an investigative workflow
✅ Success in the role looks like
3-Month Metrics
- Fully ramped on our case review process and rule ticketing workflow, independently handling a full caseload of false-positive and true-positive reviews
- Shipped your first rule change proposals, each backed by clear before-and-after data
- Built strong working relationships with the wider fraud and data teams
6-Month Metrics
- Measurable improvement in how accurately genuine customers are treated, without a rise in fraud losses
- Owning incident response for fraud spikes end to end: triage, root cause, and fix, with minimal oversight
- Recognized as the go-to person for turning case findings into rule changes across more than one market
➡️ Interview Process
You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.
If successful you will be selected for our interview process which has 4 stages:
- [30mins] Interview with the Talent Team In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions).
- [1hour] Interview with the Operations Manager In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know what's on your CV really well 👍
- Assessment and assessment review interview We will want to test your practical judgment with a short exercise involving a fictitious task that could happen in the role. The Operations Manager will go through your submission with you, allowing time for you to present and field questions related to the task.
- [45mins] Leadership Interview(s) The final interview will involve speaking with a member of our leadership team about your motivation for the role, a great opportunity to ask any questions you have about the business.
Benefits
⭐️ Benefits
- 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard!
- Private Medical: Coverage for you and your dependents (optionally)
- Birthday Leave: Celebrate your special day with a bonus day off to take in that month.
- Learning Budget: Fuel your growth with $1000 annually for learning and development.
- Free Lunch: Every day, that's it!
- Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month.
We’re on a mission to increase economic opportunities for Africans across the globe, and we’re keen to hear from capable, ambitious, and creative people who want to help bring this vision to fruition. 🚀 Our first product was a mobile money service in East Africa, which gained over 2,000 customers. Now we’ve set our sights on building a bank for the African diaspora across the globe and our initial focus is on remittances. We’re currently launching an international money transfer service for African living overseas, who send money home to their loved ones. We’re backed by: Balderton Capital, Y- Combinator, Accel Partners, and several incredible fintech angel investors including the founders of Monzo, Comply Advantage, Luno, and Simple.Find us on TechCrunch
What we are currently building 🚀 We want to build a bank for the African diaspora globally, initially by starting with a cross-border money transfer service. We believe this is critical to solve to channel economic value back to the African continent. We believe using remittances is one of the best forms of true economic development and we would like to use it as an entry point before building new layers of financial services for the African diaspora. At a starting point we are excited about:
Building Remittances 2.0 - we know remittance fees are a race to the bottom and believe the current model has some things that need to be changed.
Enabling credit - for senders sending money back to Africa so they don’t have to wait till they get their paycheck at the end of the month.
Building infrastructure - enabling payments infrastructure locally in Africa.
Building a community of African diaspora helping us build an incredible product together.
We’re on a mission to increase economic opportunities for Africans across the globe, and we’re keen to hear from capable, ambitious, and creative people who want to help bring this vision to fruition. 🚀
Our first product was a mobile money service in East Africa, which gained over 2,000 customers. Now we’ve set our sights on building a bank for the African diaspora across the globe and our initial focus is on remittances. We’re currently launching an international money transfer service for African living overseas, who send money home to their loved ones.
We’re backed by: Balderton Capital, Y- Combinator, Accel Partners, and several incredible fintech angel investors including the founders of Monzo, Comply Advantage, Luno, and Simple.
Find us on TechCrunch
What we are currently building 🚀
We want to build a bank for the African diaspora globally, initially by starting with a cross-border money transfer service. We believe this is critical to solve to channel economic value back to the African continent. We believe using remittances is one of the best forms of true economic development and we would like to use it as an entry point before building new layers of financial services for the African diaspora.
At a starting point we are excited about:
- Building Remittances 2.0 - we know remittance fees are a race to the bottom and believe the current model has some things that need to be changed.
- Enabling credit - for senders sending money back to Africa so they don’t have to wait till they get their paycheck at the end of the month.
- Building infrastructure - enabling payments infrastructure locally in Africa.
- Building a community of African diaspora helping us build an incredible product together.
