Fraud Investigation Associate

Job description

## About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the **fastest-growing tech** companies in the UK - Profitable since **2017** - Backed by top investors including **Balderton Capital** and **Goldman Sachs** - **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on [Trustpilot](https://uk.trustpilot.com/review/lendable.co.uk)) So far, we’ve rebuilt the Big Three consumer finance products from scratch: **loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** ## Join us if you want to 1. **Take ownership** across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. **Work in small teams of exceptional people,** who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. **Build the best technology in-house**, using new data sources, machine learning and AI to make machines do the heavy lifting ## **About the Role** We are looking for a meticulous and curious **Fraud Investigations Associate** to serve as our primary defense against identity theft and organized fraud rings. While our FinCrime team sets the high-level policy, you are the investigator in the trenches, identifying synthetic identities and stopping fraudsters before they can enter our ecosystem. In this role, you will handle the "pre-onboarding" and "post-onboarding" lifecycle for both our U.S. personal loans and credit card products. You’ll be tasked with uncovering complex fraud patterns—ranging from simple ID theft to sophisticated, large-scale fraud rings. This is a role for someone who loves "connecting the dots" and protecting both the company’s bottom line and our customers' identities. ## **What You’ll Be Doing** - **Identity & Application Fraud:** Investigate suspicious applications at the point of onboarding to detect synthetic identities and third-party identity theft. - **Special Investigations:** Conduct deep-dive investigations into suspected fraud rings and organized criminal activity, collaborating closely with senior leadership on high-stakes cases. - **Case Management & KYC:** Manage the end-to-end investigation of suspicious activity. Gather "Know Your Customer" (KYC) documentation and prepare comprehensive case files for SAR consideration by the 2LoD team. - **Screening:** Perform the initial clearing of Sanctions and PEP alerts, ensuring we are not facilitating prohibited transactions. - **Consumer Protection:** Handle CFPB and Credit Reporting Agency (CRA) disputes specifically related to fraud claims, ensuring fair and timely resolution for victims of identity theft. - **Customer Outreach:** Communicate directly with U.S. consumers to verify identity details and confirm the legitimacy of high-risk applications. ## **What We’re Looking For** - **Investigative Grit:** 2+ years of experience in fraud investigations, specifically within U.S. fintech, personal loans, or credit cards. Or, equivalent FinCrime investigative experience in US Law Enforcement. - **Technical Literacy:** Experience using identity verification tools like Alloy or Socure. You know how to read an identity report beyond just the "Pass/Fail" score. Familiar with ID databases, how to navigate them, and how to conduct thorough investigations for fraud patterns. - **Detail Oriented:** Ability to document complex investigations clearly so that business leadership, regulators and bank partners can easily follow your logic. **Regulatory Knowledge:** Understanding of the FCRA (Fair Credit Reporting Act) and how it pertains to fraud disputes and consumer protection. **Salary** - $80,000 to $120,000 per year ## Life at Lendable - **Winning team:** the opportunity to scale up one of the world’s most successful fintech companies - **Flexible working:** flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - **Socials & connection:** opportunities and events to come together, socialise, and get to know each other beyond the office walls - **Health coverage:** support for your physical and mental wellbeing, including private health cover - **Retirement & savings:** long-term financial wellbeing through retirement savings plans - **Employee referral programme:** earn a competitive bonus when you refer successful new team members - **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations ***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.* Check out our [blog](https://blog.lendable.co.uk/)!