FRAUD INVESTIGATION OFFICER

Job description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Job Summary: The Fraud Investigation Officer plays a key role in safeguarding the bank’s asset and reputation by conducting thorough investigation into suspected fraudulent activities, alleged operational irregularities and major procedural transgressions. The role demands the application of analytical techniques, strategic thinking, and attention to detail to uncover fraud patterns, determine root causes, and provide actionable insights. Operating under approved policies and procedure, the Fraud Investigation Officer is responsible for providing an objective and evidence-based understanding of issues to enable resolution of fraud-related disputes and operational cases and in identifying preventive and remedial measures. Role Exposure: Case Investigation and Resolution: Conduct timely and thorough investigations of fraud/operational cases, ensuring compliance with bank policies and turnaround-time (TAT) requirements Analyze account activity, financial records, and supporting documentation to establish the validity of fraud claims and employee accountabilities Prepare well-documented reports summarizing findings, root cause analysis, and recommendations Collaboration Across Departments and Stakeholders Coordinate with other departments (e.g., Risk, Compliance, Operations, Legal, Human Resources) to ensure effective case resolution and knowledge sharing Build relationships with external agencies and interchanges for collaboration on fraud prevention and intelligence sharing Control Gap Identification and Remediation: Identify internal control weaknesses to prevent recurrence of identified fraud trends Propose and support implementation of remedial actions and process improvements Training and Knowledge Sharing: Participate in all mandatory and role-specific trainings Stay updated with the latest fraud schemes, investigative techniques, and industry best practices Mentor new or junior investigators Additional Responsibilities: Perform other related duties as assigned to support the overall success of the Division and Bank Demonstrate flexibility in working hours and availability for urgent or high-impact investigations Qualifications: Bachelor’s Degree in Business Management, Accounting, Finance, Economics, Criminology, or related field Certified Fraud Examiner/ Certified Anti-Money Laundering Specialist (CAMS) is an advantage but not required Minimum of two (2) years of relevant experience in fraud investigation within the banking industry, or at least 2 years in a comparable role outside banking Exposure with AMLA to Familiarity with AMLA regulations is considered an advantage. Exposure to retail and/or commercial banking operations is required Amenable to do fieldwork Flexibility to work extended hours and remain on-call as necessary High degree of professionalism, integrity, and discretion Good Communication skills Proficient in MS Office applications such as Word, Excel, Powerpoint, Outlook, Access Rank: Junior Officer Unit: Anti-Money Laundering and Fraud Management Location: Metrobank BGC