Fraud Investigator

Job description

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE: - You’ll conduct important fraud checks into new applicants and existing customers, as well as more detailed investigations. - You’ll work in the office 3 days per week. Depending on your preference, you can opt to work at either our London office or our Kent office. - You'll work 40 hours per week. This means you'll work Monday to Friday, from 9am to 6pm, with a one hour lunch break. - You'll also work one full weekend (Saturday and Sunday), once every 4 weeks, and have two weekdays off in lieu. YOUR TEAM’S OBJECTIVES - Protect our customers and society, by preventing fraud and financial crime. - Comply with fraud and financial crime regulations and company policy. - Minimise customer and applicant friction through skilled and timely decisions. - Identify opportunities for product and process improvement. HOW YOU’LL IMPACT THOSE OBJECTIVES - You’ll conduct fraud investigations around scams and application fraud. - You’ll utilise fraud systems and intelligence sources to make case decisions. - You’ll report fraud to organisations such as Cifas. - You’ll support new application checks and existing customer monitoring to proactively prevent fraud. WHAT DO YOU NEED TO SUCCEED IN THIS ROLE? - Excellent written and verbal English communication. - Great organisation skills, comfortable with working in a fast-paced environment. - Ability to work independently and take ownership of cases. - Keen to self-develop and stay informed about current industry fraud trends. - Have an analytical mindset with a good attention to detail. - Previous fraud experience is advantageous, particularly around Unsecured Loans or Credit Cards. THE INTERVIEW PROCESS We’re not a corporation so we try our best to get things moving as quickly as possible. For this role we’d expect: 1) A 15 minute Cognitive Assessment 2) A 30 minute call with a member of the Talent team 3) On-Site Interview and Assessment with the Fraud Investigations Manager 4) Remote Interview with the Head of Fraud & Financial Crime LIFE AT LENDABLE - Winning team: the opportunity to scale up one of the world’s most successful fintech companies - Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls - Health coverage: support for your physical and mental wellbeing, including private health cover - Retirement & savings: long-term financial wellbeing through retirement savings plans - Employee referral programme: earn a competitive bonus when you refer successful new team members - Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/!