Fraud Investigator, Overnight Team

Job description

📍Remote in the UK | 💰 £27,700 - £33,600 + Early evening allowance or Late Evening Allowance depending on your start time of £2503.00 (early) per year or £5006.00 (late) per year. Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) Working 37.5 hours per week, 5pm - 1:30am Monday - Sunday, 1 in 3 weekend rotation. Working 37.5 hours per week, 9pm - 5:30am Monday - Sunday, 1 in 3 weekend rotation. Start date - Monday 23rd November 2026 O**ur Financial Crime & Fraud Team ⭐️:** Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission. Fraud Investigator role within our overnight pillar is broken into 3 parts of Fraud, Pursue which facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories: The second part is within our Protect pillar which provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points, including: The third is within our Prevent pillar which provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels: **🔑 You’ll play a key role by...** - Communicating to other banks about potential fraudsters in their customer base - Communicating to other banks about potential fraudsters in Monzo’s customer base - Communicating to and from CIFAS about potential fraudsters in Monzo’s customer base - Liaising with law enforcement about crime we discover as part of our investigations - Working cases of unauthorised card fraud, Unauthorised faster payment fraud, Authorised card payment fraud, Authorised faster payment fraud, Third party account takeover attempts - Please note, as part of your role you will be required to make outbound calls to help prevent customers falling victim to scams. **Your day to day:** Fraud Investigators within our Fraud pillars work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. - Communication to other banks about potential fraudsters in their customer base - Communication with law enforcement about crime we discover as part of our investigations - Unauthorised card fraud - Unauthorised faster payment fraud - Authorised card payment fraud - Authorised faster payment fraud - Third party account takeover attempts - Please note, as part of your role you will be required to make outbound calls - Investigate claims with empathy and attention to detail - Investigating and reporting fraud to other banks when our customers have been a victim of fraud - Triaging and taking initial action on inbound communications from a range of institutions - Creating and actioning indemnities and defunds where needed - Probing for further evidence where needed - Making decisions on cases and uphold or decline fraud claims - Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance) - Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account - Providing advice and support to victims of fraud on how they can protect themselves in the future - Completing any post-investigation activity as required - Gathering evidence from flagged transaction data - Independently make decisions on cases and release or block flagged transactions - Collaboratively make decisions on cases and release or block flagged transactions - Reviewing limit increase requests from customers **🤩 We’d love to hear from you if…** - You have excellent English written & verbal communication skills - You have previous experience in Fraud, banking/financial services or a related field - You have the ability to be persuasive and empathetic - You have Strong expertise in investigating, problem solving and decision making - You have the ability to work well independently & be collaborative with the wider team - You can work to deadlines - You have a values driven approach in line with Monzo’s core values **🙌 What’s in it for you** 💰 £27,700 - £33,600 base salary ➕ Incentive Awards tied to your performance ➕Early or Late Evening Allowance depending on your start time of £2503.00 (early) per year or £5006.00 (late) per year 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of [benefits](https://monzo.com/careers) **🌈 The application journey has 3 key steps:** - CV and application questions - A call with a Recruiter - A values and technical interview with the team We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo) Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-REMOTE#LI-DR