Fraud Operations Analyst 1 - Fraud and Risk Management

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst C09 based in Kuala Lumpur Malaysia) Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. The Fraud Operations Analyst (C09) plays a crucial role in supporting fraud risk management for Consumer Cards & Banking operations across multiple regions. This position is responsible for conducting advanced fraud reviews, leveraging system insights, and applying industry best practices to minimize fraud losses. The analyst ensures accurate decision-making through rigorous risk-reward evaluations and contributes to the overall integrity of fraud prevention strategies. In this role, you’re expected to : Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems Proactively analyze fraud trends using daily production analysis reports and Association Alerts to identify and respond to emerging fraud patterns. Conduct in-depth fraud case reviews, meticulously evaluating evidence to determine appropriate risk actions and mitigation strategies. Promptly validate and address Two-Way SMS/Email exception cases to minimize potential exposure and ensure timely resolution. Participate in the preparation of monthly fraud Management Information Systems reports and assist in tracking Key Performance Indicators. Support Association Alerts review and contribute to the development of proactive card replacement strategies based on fraud ratio thresholds. Update daily production analysis trackers and reconcile data with Fraud Declaration Forms to ensure accuracy and consistency. Assist with the review of Transactions on Blocked Accounts and address potential risks. As a successful candidate, you’d ideally have the following skills and exposure: Minimum 1 year of relevant working experience in banking and financial services Exposure to consumer cards or banking operations a plus BS/BA degree or equivalent combination of education/experience Fraud knowledge, Familiarity with general fraud concepts Good communication, (both written and oral,) and interpersonal skills Able to work on flexible shift. 24/7 shifting schedule. Expected to work on holidays and weekends Strong work ethic and energy levels Proficiency in Arabic would be an added advantage. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Fraud Operations ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.