Fraud Operations Analyst

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. This role is the front line of our fraud defense, protecting the business and our customers while supporting a low-friction experience for legitimate business applicants. The Fraud Operations Analyst investigates applications and accounts, makes sound, well-documented decisions, and surfaces the patterns behind what they see. The majority of your time will be spent reviewing fraud cases, including applications flagged by our automated rules or escalated manually. You’ll also dedicate time to reviewing defaults, ad hoc analytical and process improvement projects. The Fraud Operations Analyst will work with a variety of data sources including but not limited to fraud-specific investigation tools, digital risk, credit bureau, bank transactional, unconventional data sources, and on-us performance data to evaluate risk for both new and repeat customers. This role will tackle both 1st and 3rd party fraud. This position works 9 AM to 6 PM MST (11 AM to 8 PM EST), will have high visibility within the underwriting team, and will be instrumental in mitigating risk. It is an ideal role for a curious, creative, self-directed problem solver who wants to build and own processes. **In this role you will:** - **Fraud Investigation & Decisioning**: Investigate applications and accounts to make timely, well-documented decisions that balance fraud prevention with a low-friction candidate/customer experience. - **Pattern & Trend Analysis**: Review fraud disputes and defaults, and assess ISO risk to identify emerging fraud patterns. - **Risk & Defense Enhancement**: Propose policies, process changes, and guardrails to close gaps and vulnerabilities in our fraud and credit risk defense. - **Process Improvement**: Take on ad hoc analytical and process improvement projects that address new business problems. - **Data & Analytics**: Work with raw data to analyze fraud trends and pipeline performance, with opportunities to learn and apply SQL. - **AI-Powered Operations**: Utilize AI tools to accelerate investigations, analysis, and documentation, and identify innovative ways to apply AI to fraud operations. - **Cross-Functional Collaboration**: Partner with underwriting, sales, operations, analytics, portfolio strategy, customer experience, legal, and compliance. **What you bring:** - **Experience**: 3+ years of underwriting/ credit risk/ or fraud experience in consumer or business lending - **Mindset**: A highly analytical mindset with genuine enjoyment of solving complex, puzzle-like business problems - **Curiosity**: Expand technical and domain expertise in fraud and credit risk management, with enthusiasm to work with data and analytical tools such as SQL and decision trees (training provided) - **Execution**: A hands-on attitude with the ability to prioritize and multitask deliverables effectively - **Communication**: Excellent written and story-telling skills, with confidence collaborating across diverse departments. - **Schedule**: Ability to work 11 AM – 8 PM ET (9 AM – 6 PM MST) **What we offer:** - **Continuous Professional Development**: Dedicated support to expand your analytical capabilities, problem-solving skills, and subject matter expertise in fraud and credit risk. - **Personal & Technical Growth**: Ongoing training and mentorship, with direct opportunities to test your data-driven ideas that impact the business - **Visibility**: Opportunities to present business cases directly to cross-functional leadership and gain broad exposure - **Collaboration & Camaraderie**: A supportive team environment where teammates challenge, encourage, and back each other up ### **Compensation:** **Annual Targeted Salary:** $81,000-$102,000 **Annual Target Bonus:** 10% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-basedapproach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. ### **Total Rewards:** Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! ### **Our Culture: The Forward Compass** The Forward Compass is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction. - **Back the Builders:** We are wired to fuel customer progress, not just provide support. - **Rooted in People:** We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential. - **Flying V:** We move through coordinated effort with speed and urgency to achieve what no individual could do alone. - **Always Forward, Never Finished:** We pursue growth with a relentless drive that keeps us ahead of the competition. **About Us:** Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on [](http://Trustpilot.com). Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. ### **U.S. Equal Opportunity Employment Information** Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. [**California Employee Privacy Policy**](https://www.forwardfinancing.com/california-employee-privacy-policy/)