Fraud Operations Manager

Job description

About Radar Radar https://radar.com is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams. Why is Radar the best place to work? - We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500. - We have incredible scale: We're processing over 1 billion API calls per day from hundreds of millions of devices. - We're well-resourced, and we've raised $85.5M from world-class investors, including Accel and Insight Partners. - We have a high-performance culture, with ambitious and entrepreneurial teammates in every role. - We recently moved into an amazing new office in Flatiron, Manhattan, NYC. - We were recently named a top 10 best place to work in NYC by Crain's. Despite our growth and scale, we're still just getting started. That's where you come in. About the role We're looking for a Fraud Operations Manager to help our customers stop fraud more effectively with Radar's location intelligence platform. You'll partner with banks, fintechs, online marketplaces, and gaming companies to optimize how they detect, investigate, and prevent fraud using Radar. This is a highly cross-functional role spanning Fraud Operations, Product, Engineering, and Customer Success. You'll help customers configure and optimize Radar's fraud decisioning, surface actionable insights through data, and influence how our fraud products evolve based on real-world customer needs. As we continue expanding across banking, fintech, marketplaces, and other high-risk industries, you'll play a key role in bringing deep fraud operations expertise to both our customers and our product roadmap. You'll report to our Fraud Operations Lead and be based in our Flatiron (NYC) headquarters. We're in the office Monday through Thursday, with flexibility to work remotely on Fridays. What you'll do - Become an expert in Radar's fraud platform and help customers get the most value from our products. - Analyze fraud patterns, leverage AI and data, and recommend optimizations that improve fraud detection and decisioning. - Own the fraud strategy for a portfolio of customers, serving as a trusted advisor and partnering with Customer Success and Solutions Engineering. - Stay ahead of emerging fraud trends and translate customer insights into recommendations that strengthen Radar's products. - Partner closely with Product and Engineering to shape new fraud capabilities and improve existing ones. - Work cross-functionally across Product, Engineering, and Customer Success to deliver exceptional customer outcomes. Who you are - 3–5 years of experience in fraud operations, risk, or trust & safety at a bank, fintech, payments company, marketplace, or other high-growth technology company. - Experience using geolocation or other behavioral signals to detect and prevent fraud. - Strong analytical skills with experience using SQL to investigate fraud, identify trends, and drive operational or product improvements. Experience with BI tools like Looker, Tableau, Metabase, or advanced Excel/Google Sheets is a plus. - Excellent communication skills, with the ability to translate complex fraud problems into clear, actionable recommendations for technical and business stakeholders. Who you'll work with - Kyler Day https://www.linkedin.com/in/kyler-day/, Fraud Operations Lead - Will Green https://www.linkedin.com/in/wfcgreen/, Vice President of Fraud Operations and Partnerships - Nick Patrick https://www.linkedin.com/in/nicholaspatrick?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAE0GaIBULyp2qyCOjWq8Xyr5UfD3yG2lXQ&skipRedirect=true, Co-Founder and CEO - Thomas Smith https://www.linkedin.com/in/thomas-smith-b9373aa8/, Technical and Regulatory Operations Lead - Nick Anasa https://www.linkedin.com/in/nicholas-anasa-320236244/, Fraud Operations Manager What we offer - Competitive salary - Meaningful stock options in a fast-growing company - 401(k) plan with 4% match - New HQ in Flatiron, NYC - Top-notch equipment - Catered lunches - Unlimited PTO - Health, dental, and vision insurance with 100% coverage for employees - 12 weeks of paid parental leave - Commuter and fitness benefits We’ll share full details of our benefits package at the offer stage. Benefits may vary by location. Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law.