Fraud Operations Manager

Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!THE ROLEYou run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.WHAT YOU’LL DORun the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalatedOversee the intake of customer reported fraud and unrecognized transaction disputesMake sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case filesHold strict information separation, so analysts act on alerts without visibility of the fraud rule logicMonitor team productivity, quality and SLA adherence, and coach against the standardWork with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharpWHAT WE’RE LOOKING FOR5 to 8 years in fraud operations within a bank or fintechA solid grasp of fraud typologies, alert triage and escalation frameworksExperience managing first line fraud teams with clear controls awarenessFamiliarity with fraud management systems and alert workflow toolsA strong instinct for control integrity, and why analysts must never see the detection logicYOU’LL THRIVE HERE IF YOUYou believe the integrity of the detection logic is worth protecting even when it slows a case downYou can tell a real fraud pattern from noise, and you teach your team to as wellYou treat every false closure as a gap to fix, not a number to acceptYou want to build the first line that stops fraud before a customer ever feels it

Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.

WHAT YOU’LL DO

• Run the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalated
• Oversee the intake of customer reported fraud and unrecognized transaction disputes
• Make sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
• Hold strict information separation, so analysts act on alerts without visibility of the fraud rule logic
• Monitor team productivity, quality and SLA adherence, and coach against the standard
• Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharp

WHAT WE’RE LOOKING FOR

• 5 to 8 years in fraud operations within a bank or fintech
• A solid grasp of fraud typologies, alert triage and escalation frameworks
• Experience managing first line fraud teams with clear controls awareness
• Familiarity with fraud management systems and alert workflow tools
• A strong instinct for control integrity, and why analysts must never see the detection logic

YOU’LL THRIVE HERE IF YOU

• You believe the integrity of the detection logic is worth protecting even when it slows a case down
• You can tell a real fraud pattern from noise, and you teach your team to as well
• You treat every false closure as a gap to fix, not a number to accept
• You want to build the first line that stops fraud before a customer ever feels it

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.We deliver across the board, with IT expertise at the core. High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results. IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire. Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.

We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.

In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.

Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.

We deliver across the board, with IT expertise at the core.

• High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
• IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
• Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process