Fraud Operations Specialist

Job description

Wealthfront is currently hiring a fully remote Fraud Operations Specialist to be responsible for daily fraud monitoring and investigation functions. Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations, Compliance, and all other divisions of Wealthfront Corporation, including the engineering and product teams. ### Responsibilities **Fraud Investigations** - Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime. - Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform. - Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement. - Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies. - Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs. - Coordinate fraud investigations and recoveries with contra firms. - Present findings of investigations to different stakeholders within the firm. - Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program. - Research fraud, identity and user behavior to contribute to rules, models and other detection systems. - Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures. - Assist in the identification of process improvements and automation opportunities. **Cross Functional** - Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration. - Partner with Engineering teams to implement automated solutions. - Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud. - Work with our support team to resolve client inquiries. ### Requirements - 1-3 years of fraud investigations experience in the financial services industry. - Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data. - Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud. - Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment. - Strong attention to detail and ability to produce accurate, well-documented work. - Ability to make sound, risk-based decisions with limited information. - Excellent written and verbal communication skills. - Strong collaboration skills and ability to work effectively with cross-functional teams. - Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback. - Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks. ### Preferred Qualifications - Experience with disputes and knowledge of Reg E. - Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis and Counter-Intelligence analysis. - Experience with SQL, dashboard creation, and/or other data analysis tools. - Knowledge of FINRA, NACHA, SEC and MSRB rules and regulations.