Freelance Call Center Agent Inbound - German (m/f/d)

Job description

To strengthen our international team, we are looking for highly communicative freelancers to join our German-speaking Customer Care team. Zenith Quality Services Ltd. (ZQS) provides professional support to international companies in their daily business operations, with a particular focus on secretarial services, customer support, and telephone answering services. As a Freelance Call Center Agent, you will be the first point of contact for callers on behalf of many small and medium-sized businesses. You will greet callers in a friendly and professional manner, take callback requests, transfer calls, schedule appointments, process orders, and provide information. Your qualifications: You have native-level German language skills, both written and spoken. You have a good command of written and spoken English. You have a valid VAT identification number (VAT ID). You have a dedicated, lockable workspace where you can work without interruptions. You have excellent communication skills and a friendly, customer-oriented attitude. You are comfortable adapting to different work processes and are confident using a PC. Technical requirements: High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload) PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura) Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber CPU: Minimum 4 physical cores at 2 GHz or higher Memory: Minimum 8 GB RAM Storage: At least 100 MB of free local disk space Screen size of 24 inches, Resolution of 1080p or higher Keyboard, mouse, and a USB headset for calls and meetings What we offer you: ✅ Comprehensive onboarding and training ✅ 100% work from home ✅ Dedicated contact person during peak hours ✅ Flexible working hours ✅ Reliable monthly payments ✅ Long-term cooperation instead of short-term projects ✅ Guaranteed minimum hours