Freelance Customer Experience evaluation opportunities across premium and luxury sectors.Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.The RoleAs a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.ResponsibilitiesSelect assignments based on your availability and locationVisit assigned locations and evaluate the full customer experienceObserve key details such as service quality, environment, and customer interactionsAssess both physical and digital touchpoints, including follow-up communicationSubmit clear, structured, and objective feedback through short online questionnairesSelection Process Apply through this platform live.cxg.com Short screening process Access to available assignments in your areaRequirementsStrong attention to detail and observational skills Ability to provide objective and structured feedback Reliable and punctual in completing assignments and reports Comfortable interacting in a retail environmentBenefitsFreelance, project-based collaboration Flexible schedule – choose assignments based on your availability Paid assignments (details provided per project) Opportunity to work with leading luxury brands Access to a global community of evaluators
Freelance Customer Experience evaluation opportunities across premium and luxury sectors.
Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.
We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.
This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.
The Role
As a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.
This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.
Responsibilities
- Select assignments based on your availability and location
- Visit assigned locations and evaluate the full customer experience
- Observe key details such as service quality, environment, and customer interactions
- Assess both physical and digital touchpoints, including follow-up communication
- Submit clear, structured, and objective feedback through short online questionnaires
Selection Process
- Apply through this platform live.cxg.com
- Short screening process
- Access to available assignments in your area
Requirements
- Strong attention to detail and observational skills
- Ability to provide objective and structured feedback
- Reliable and punctual in completing assignments and reports
- Comfortable interacting in a retail environment
Benefits
- Freelance, project-based collaboration
- Flexible schedule – choose assignments based on your availability
- Paid assignments (details provided per project)
- Opportunity to work with leading luxury brands
- Access to a global community of evaluators
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.
Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
