Freelance Oracle OTM Functional Support (m/w/d)

Job description

The Oracle Transportation Management (OTM) Functional Support Expert is part of a global Oracle ERP Run organization. Based in Mexico, the role provides near-shore expert support to Americas users for Oracle Transportation Management and its connected ERP, logistics and integration ecosystem. The role acts as the functional and techno-functional reference for OTM during Americas business hours, with responsibility for complex incident analysis, troubleshooting, workaround definition, escalation and knowledge capitalization. The expert works as an extension of a global Oracle competence center and supports service continuity across transportation and logistics processes. The position requires strong hands-on OTM expertise and the ability to investigate issues across configuration, master data, business rules, interfaces and operational transportation flows. Your Role: Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations used by Americas business users. Take ownership of complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes. Perform advanced troubleshooting across OTM configuration, business rules, master data, transactions, interfaces and integration messages. Define workarounds, identify likely root causes and coordinate permanent resolution with L3, integration teams or Oracle Product Support. Specific responsibilities may include: Support transportation order management, planning and optimization, shipment management, routing, rates and rate offerings, carrier management, tendering and execution. Support freight payment/settlement and transportation cost processes where applicable. Investigate issues involving locations, itineraries, service providers, equipment, calendars, constraints, master data and business rules. Analyze OTM integrations with Oracle ERP and other logistics, warehouse, order management, finance, middleware or external carrier systems. Review interface failures and data inconsistencies and provide clear evidence to technical/integration teams. Maintain high-quality incident documentation, user communication, knowledge articles and known-error information. Contribute to regression testing, release validation, hypercare and continuous improvement of OTM support practices. Provide guidance and knowledge transfer to L1/L2 support teams and business key users. Scope of Support: Oracle Transportation Management functional and techno-functional support across transportation planning, optimization, shipment execution, rates, routing, carrier management, tendering, tracking and freight settlement. OTM master data, configuration, business rules and operational transactions. Integrations with Oracle ERP and connected logistics, order management, warehouse, finance, middleware and external carrier systems. Americas users and support teams requiring near-shore expert coverage during regional business hours. Expert incident analysis, workaround definition, escalation preparation, release validation, hypercare and knowledge transfer. Bachelor’s degree in Information Systems, Supply Chain, Logistics, Engineering, Business Administration or equivalent professional experience. Typically 5–8 years of experience with Oracle Transportation Management, including hands-on functional support in an international environment. Strong functional knowledge of OTM transportation planning and execution processes, including orders, shipments, routing, rates, carriers, tendering and tracking. Good understanding of freight settlement/payment processes and transportation costing where applicable. Proven ability to troubleshoot OTM configuration, master data, business rules, transactional issues and integration failures. Experience with OTM integrations to Oracle ERP and/or external logistics, order management, warehouse, finance, middleware or carrier platforms. Proven L2/L3 application support experience, incident management, root-cause analysis, workaround definition and structured escalation. Experience with ITSM tools and SLA-driven support processes. Fluent English is mandatory ; Spanish is expected for local collaboration in Mexico. French is a plus. Professional Skills Requirements: Strong analytical and troubleshooting skills with a high level of autonomy. Good understanding of transportation and logistics business processes. Ability to communicate clearly with business users, logistics stakeholders, integration teams and global support teams. Strong ownership and ability to manage urgent incidents under time pressure. Structured documentation and knowledge-transfer capabilities in a multicultural environment. Success Criteria: Critical OTM incidents are rapidly qualified, owned and progressed with clear business communication. Complex functional issues are resolved autonomously where possible, with effective escalation when deeper technical intervention is required. Integration-related incidents contain sufficient evidence and analysis to accelerate resolution by technical teams. Recurring OTM issues are converted into knowledge articles, known errors or improvement actions. Americas transportation users benefit from responsive near-shore support aligned with global Oracle support standards. All our positions are open to both women and men and are, of course, open to people with disabilities. Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.