Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验） Location: Greater China / APAC | Engagement Type: Freelance / Project-based工作地点：大中华区 / 亚太地区｜合作形式：自由职业 / 项目制合作 Role Positioning (Please Read Carefully)岗位定位（请务必阅读） This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。 Key Responsibilities岗位职责 1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。 2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。 3. Content Adaptation: Customize CXG frameworks and localize for APAC.3. 内容定制：基于CXG方法论进行客户化与本地化。 4. Light Consulting Support: Support workshops and provide structured feedback.4. 轻咨询支持：参与客户讨论并提供结构化反馈。RequirementsMandatory Requirements (Non-negotiable)任职要求（硬性条件） Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。 Training Experience: Experience training frontline and managers with strong facilitation skills.培训经验：具备一线及管理者培训经验，具备良好授课能力。 Business Understanding: Ability to connect training with business outcomes.业务理解：能将培训与业务结果（转化、客户体验等）连接。 Preferred Profile优先考虑 Store manager / L&D / consulting experience preferred.有店长、培训或咨询经验优先。 Extensive experience in the automotive industry highly preferred. 汽车行业经验丰富者尤其优先。Language: Mandarin & English required; Japanese/Korean/Cantonese a plus.语言要求：中英文流利，日语/韩语/广东话 是加分项 What We Do NOT Look For不考虑人选 Generic trainers without retail experience or purely theoretical profiles.无零售经验的通用讲师或纯理论型人员。 Application Requirements 应聘要求 CV + Training portfolio + 1 case (business challenge, solution, impact).简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。 BenefitsTo be discussed during the interview.服务费用面议

Freelance Trainer & Associate Consultant

(Luxury Retail / Customer Experience)

CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验）

Location: Greater China / APAC | Engagement Type: Freelance / Project-based

工作地点：大中华区 / 亚太地区｜合作形式：自由职业 / 项目制合作

Role Positioning (Please Read Carefully)

岗位定位（请务必阅读）

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。

Key Responsibilities

岗位职责

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

3. 内容定制：基于CXG方法论进行客户化与本地化。

4. Light Consulting Support: Support workshops and provide structured feedback.

4. 轻咨询支持：参与客户讨论并提供结构化反馈。

Requirements

Mandatory Requirements (Non-negotiable)

任职要求（硬性条件）

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。

Training Experience: Experience training frontline and managers with strong facilitation skills.

培训经验：具备一线及管理者培训经验，具备良好授课能力。

Business Understanding: Ability to connect training with business outcomes.

业务理解：能将培训与业务结果（转化、客户体验等）连接。

Preferred Profile

优先考虑

Store manager / L&D / consulting experience preferred.

有店长、培训或咨询经验优先。

Extensive experience in the automotive industry highly preferred.

汽车行业经验丰富者尤其优先。

Language: Mandarin & English required; Japanese/Korean/Cantonese a plus.

语言要求：中英文流利，日语/韩语/广东话 是加分项

What We Do NOT Look For

不考虑人选

Generic trainers without retail experience or purely theoretical profiles.

无零售经验的通用讲师或纯理论型人员。

Application Requirements

应聘要求

CV + Training portfolio + 1 case (business challenge, solution, impact).

简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。

Benefits

To be discussed during the interview.

服务费用面议

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.

Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.