Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) Location: Japan | Engagement Type: Freelance / Project-basedRole Positioning (Please Read Carefully) This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors. Key Responsibilities 1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership. 2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs. 3. Content Adaptation: Customize CXG frameworks and localize for APAC. 4. Light Consulting Support: Support workshops and provide structured feedback.RequirementsMandatory Requirements (Non-negotiable) Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D). Training Experience: Experience training frontline and managers with strong facilitation skills. Business Understanding: Ability to connect training with business outcomes. Preferred Profile Store manager / L&D / consulting experience preferred. Extensive experience in the automotive industry highly preferred. Language: Japanese & English delivery What We Do NOT Look For Generic trainers without retail experience or purely theoretical profiles. Application Requirements CV + Training portfolio + 1 case (business challenge, solution, impact) BenefitsTo be discussed during the interview.

Freelance Trainer & Associate Consultant

(Luxury Retail / Customer Experience)

Location: Japan | Engagement Type: Freelance / Project-based

Role Positioning (Please Read Carefully)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

4. Light Consulting Support: Support workshops and provide structured feedback.

Requirements

Mandatory Requirements (Non-negotiable)

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery

What We Do NOT Look For

Generic trainers without retail experience or purely theoretical profiles.

Application Requirements

CV + Training portfolio + 1 case (business challenge, solution, impact)

Benefits

To be discussed during the interview.

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.

Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.