We are growing! We are currently looking to hire a Freelance Video & Content Creator to work with us remotely .Who we are:Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.What We’re Looking ForWe’re looking for a Freelance Video & Content Creator to produce short-form, mobile-first video for CXG Learn, our learning platform for luxury and premium brands. Think elevated, engaging, “Insta-story” style learning — theory capsules, client scenarios, and animated formats that feel as premium as the brands we serve.The ideal candidate brings strong visual storytelling, a sharp eye for pacing, and the ability to deliver polished, on-brand video efficiently and at volume. A note on tools: Video production here uses familiar, standard tools — the focus is on quality, consistency, and a natural fit with our mobile-first, premium look and feel. Key ResponsibilitiesShort-Form Video ProductionCreate short learning videos: theory videos, GIF-style videos, avatar videos, and immersive client-scenario videos.Design for mobile first — portrait video, with landscape adaptations where needed.Editing & MotionHandle editing, subtitles, overlays, and motion graphics to a premium standard.Apply consistent transitions, framing, voice, and music aligned to the CXG Learn style.Content AdaptationAdapt and repurpose content across formats, languages, and learning paths.Source or integrate stock and AI-generated visuals where appropriate.CollaborationWork with the marketing and learning teams, iterating quickly through feedback.Apply and help maintain the CXG Learn creative and video guidelines.RequirementsWhat will you bring along?Core Skills Strong short-form video and motion design skills with a premium sensibility. Proficiency in editing and motion tools (Adobe Premiere Pro, After Effects, or similar). Experience with portrait/mobile-first video, subtitles, overlays, and motion graphics. An eye for pacing, rhythm, and visual storytelling.Proficient French speaker Bonus: avatar-based content, AI video tools, or sound design.Experience3+ years producing short-form video or motion content, ideally for premium or digital-first brands.A showreel or portfolio demonstrating polished, on-brand video. E-learning or luxury/retail experience is a plus.Behavioural AttributesEfficient and organized, comfortable managing volume with consistent quality. Proactive and adaptable in a remote, deadline-driven environment.Collaborative, with strong communication and attention to detail.A passion for continuous learning and emerging content trends.Why Join CXG?Work on high-impact learning experiences for globally recognized luxury brands.Help shape a premium learning platform from the ground up.Collaborate with a dynamic, multicultural team that values innovation and creativity.A flexible, ongoing freelance engagement with room to grow.If you love telling premium stories in short, mobile-first video, we’d love to see your reel.
We are growing! We are currently looking to hire a Freelance Video & Content Creator to work with us remotely .
Who we are:
Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What We’re Looking For
We’re looking for a Freelance Video & Content Creator to produce short-form, mobile-first video for CXG Learn, our learning platform for luxury and premium brands. Think elevated, engaging, “Insta-story” style learning — theory capsules, client scenarios, and animated formats that feel as premium as the brands we serve.
The ideal candidate brings strong visual storytelling, a sharp eye for pacing, and the ability to deliver polished, on-brand video efficiently and at volume.
A note on tools: Video production here uses familiar, standard tools — the focus is on quality, consistency, and a natural fit with our mobile-first, premium look and feel.
Key Responsibilities
Short-Form Video Production
- Create short learning videos: theory videos, GIF-style videos, avatar videos, and immersive client-scenario videos.
- Design for mobile first — portrait video, with landscape adaptations where needed.
Editing & Motion
- Handle editing, subtitles, overlays, and motion graphics to a premium standard.
- Apply consistent transitions, framing, voice, and music aligned to the CXG Learn style.
Content Adaptation
- Adapt and repurpose content across formats, languages, and learning paths.
- Source or integrate stock and AI-generated visuals where appropriate.
Collaboration
- Work with the marketing and learning teams, iterating quickly through feedback.
- Apply and help maintain the CXG Learn creative and video guidelines.
Requirements
What will you bring along?
Core Skills
- Strong short-form video and motion design skills with a premium sensibility.
- Proficiency in editing and motion tools (Adobe Premiere Pro, After Effects, or similar).
- Experience with portrait/mobile-first video, subtitles, overlays, and motion graphics.
- An eye for pacing, rhythm, and visual storytelling.
- Proficient French speaker
- Bonus: avatar-based content, AI video tools, or sound design.
Experience
- 3+ years producing short-form video or motion content, ideally for premium or digital-first brands.
- A showreel or portfolio demonstrating polished, on-brand video.
- E-learning or luxury/retail experience is a plus.
Behavioural Attributes
- Efficient and organized, comfortable managing volume with consistent quality.
- Proactive and adaptable in a remote, deadline-driven environment.
- Collaborative, with strong communication and attention to detail.
- A passion for continuous learning and emerging content trends.
Why Join CXG?
- Work on high-impact learning experiences for globally recognized luxury brands.
- Help shape a premium learning platform from the ground up.
- Collaborate with a dynamic, multicultural team that values innovation and creativity.
- A flexible, ongoing freelance engagement with room to grow.
If you love telling premium stories in short, mobile-first video, we’d love to see your reel.
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.
Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
