Freight excellence specialist

Job description

Job Purpose: The Freight Excellence Specialist supports freight quality initiatives across Europe, with a particular focus on Loss in Transit (LIT) prevention, shipment visibility, and carrier performance. The role is responsible for monitoring transportation processes, identifying root causes of delivery issues, collaborating with carriers and internal stakeholders, and supporting continuous improvements through tracking technologies, reporting, and innovative solutions. Responsibilities: Monitor Loss in Transit (LIT) cases and freight quality indicators across Europe. Investigate shipment delays, losses, and damages, identifying root causes and proposing corrective actions. Collaborate with carriers, country organizations, and internal stakeholders to improve transportation performance and service levels. Monitor shipments in transit and coordinate recovery actions on exceptions and overdue deliveries. Support the ongoing maintenance and optimization of the OneTrack visibility platform. Act as a point of contact for countries regarding transportation visibility, tracking issues, and system-related inquiries. Support carrier onboarding, transportation flows, and tracking integrations. Develop, maintain, and customize performance reports related to transportation SLAs, freight quality, Loss in Transit, and customer experience. Contribute to the development of new tools, processes, and functionalities aimed at enhancing transportation visibility and customer satisfaction. Knowledge Skills and Experience: 1–3 years of experience in transportation, logistics, freight operations, carrier management, supply chain, or customer service environments. Basic understanding of transportation processes, shipment tracking, and carrier operations. Experience working with multiple stakeholders across different countries or business units is an advantage. Strong analytical and problem-solving skills with the ability to investigate operational issues and identify improvement opportunities. Highly organized and detail-oriented, with the ability to manage multiple activities simultaneously. Strong communication skills and confidence interacting with carriers and international stakeholders. Comfortable working with reporting tools, spreadsheets, and transportation-related systems. Interest in process optimization, automation, and AI-driven solutions. Ability to learn quickly and adapt to changing business requirements. What we offer: 🏡 Hybrid Work Model – Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home). 🛡️ Life Insurance – Comprehensive coverage through Generali, providing additional peace of mind and protection. 🏥 Private Health Insurance – Cigna health insurance fully funded by the company for employees. 💳 Flexible Benefits Program – Access to meal vouchers, public transportation, childcare, and training benefits to optimize your compensation package. 📊 Free Tax Advisory Service – Support from TaxDown for tax returns, fiscal guidance, and legal-related administrative processes. 🎓 Continuous Learning – Unlimited access to LinkedIn Learning to support your professional development and career growth. 💙 Wellbeing Program (Leap Program) – Personalized coaching support focused on professional development, personal wellbeing, and mental health. 🏦 Financial Benefits – Preferential conditions through our partnership with Bankinter, including mortgage and payroll-related advantages. 💪 Wellhub (Gympass) – Access to a wide network of gyms, fitness centers, and wellness activities with plans starting from €14/month. 🎁 Exclusive Discounts – Access to multiple platforms offering discounts on a wide range of products and services. 🏆 Great Place to Work® Certified – Proudly certified every year since 2023, reflecting our commitment to creating a positive, inclusive, and engaging work environment. 🚀 Career Development Opportunities – We value continuous learning and provide clear progression paths within a global organization. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!