French Client Advisor in Bulgaria

Job description

Workster is partnering with a leading global customer experience company to recruit French Client Advisors for a fully remote opportunity based anywhere in Bulgaria. If you are seeking to progress your career in an international environment, this could be an excellent opportunity. You will join a friendly, supportive team delivering high-quality service to customers while developing valuable communication and problem-solving skills in a dynamic, people-focused workplace. Your Role Handle inbound customer enquiries via phone, email and chat in French and English Provide accurate, complete and timely information in response to customer requests Assess customer needs, offer appropriate solutions and ensure high levels of satisfaction Manage order queries, product information, billing questions and general account support Document interactions and update internal systems with clear and detailed case notes Escalate complex issues to specialist teams according to established procedures Collaborate with colleagues across departments to resolve cases efficiently Maintain quality standards, meet performance targets and follow company policies Your Qualifications Fluency in French and good command of English (B2 or above) Previous customer service experience is an advantage but not required Strong verbal and written communication skills Customer-focused mindset with effective problem-solving abilities Comfortable using computers and navigating multiple systems Ability to work independently and as part of a diverse, international team Positive, proactive attitude and willingness to learn Eligible to work in Bulgaria The Offer Fully remote role from anywhere in Bulgaria Relocation support available for eligible candidates Comprehensive paid training and structured onboarding Permanent employment contract and stable working schedule Competitive salary package and performance-related bonuses Private health insurance and wellbeing benefits Access to a wide range of employee benefits and services Career development and internal mobility opportunities Supportive international working environment and ongoing learning Standard schedules: Monday to Friday with occasional shift variations depending on project needs Workster supports candidates throughout the recruitment process and can provide guidance on relocation and onboarding where applicable.