Are you a French speaker?Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat. Resolve customer questions and complaints, escalating when necessary. Process customer requests and provide accurate product or service information. Maintain and update customer records in CRM systems. Follow internal processes and service standards. Collaborate with colleagues to improve customer experience. Capture customer feedback to support continuous improvement.Requirements Fluent French (spoken and written) and English (B2 or higher). At least 2 years of customer service experience.Experience with CRM systems; GDS knowledge is a plus but not required. Excellent communication and interpersonal skills. Customer-focused with a positive attitude.Strong problem-solving and analytical abilitiesBenefits Competitive salary. Paid training. Career development opportunities. Employee referral program. Modern office environment in Porto
Are you a French speaker?
Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer questions and complaints, escalating when necessary.
- Process customer requests and provide accurate product or service information.
- Maintain and update customer records in CRM systems.
- Follow internal processes and service standards.
- Collaborate with colleagues to improve customer experience.
- Capture customer feedback to support continuous improvement.
Requirements
- Fluent French (spoken and written) and English (B2 or higher).
- At least 2 years of customer service experience.
- Experience with CRM systems; GDS knowledge is a plus but not required.
- Excellent communication and interpersonal skills.
- Customer-focused with a positive attitude.
- Strong problem-solving and analytical abilities
Benefits
- Competitive salary.
- Paid training.
- Career development opportunities.
- Employee referral program.
- Modern office environment in Porto
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
