French Customer Service Representative - Porto

Job description

# French Customer Service Representative - Porto > speakit · Porto, Portugal · Full-time · Posted 2025-10-21 **Workplace:** on_site **Department:** French ## Description Are you a French speaker? Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals. **Key Responsibilities** - Respond to customer inquiries via phone, email, and chat. - Resolve customer questions and complaints, escalating when necessary. - Process customer requests and provide accurate product or service information. - Maintain and update customer records in CRM systems. - Follow internal processes and service standards. - Collaborate with colleagues to improve customer experience. - Capture customer feedback to support continuous improvement. ## Requirements - Fluent French (spoken and written) and English (B2 or higher). - At least 2 years of customer service experience. - Experience with CRM systems; GDS knowledge is a plus but not required. - Excellent communication and interpersonal skills. - Customer-focused with a positive attitude. - Strong problem-solving and analytical abilities ## Benefits - Competitive salary. - Paid training. - Career development opportunities. - Employee referral program. - Modern office environment in Porto ## Apply [Apply at speakit](https://apply.workable.com/speakitjobs/j/5929F5DAE6/apply) --- Powered by [Workable](https://www.workable.com)