French Sr Business Travel Consultant - Paris

Job description

Workster is partnering with a leading global travel management company to recruit a French-speaking Senior Business Travel Consultant for their Paris-based team. In this hybrid role you will deliver high-quality, end-to-end travel support for corporate clients, managing complex itineraries, supplier relationships and traveller needs. You will be a trusted advisor, ensuring cost-effective, compliant and seamless travel experiences across air, rail, hotel, car and ancillary services. Your Role Manage end-to-end corporate travel bookings for French-speaking clients across multiple channels (phone, email, chat, booking platforms) Handle complex itineraries, multi-city routing, group and VIP travel, visa and entry requirements, and special traveller requests Provide commercial guidance on fare construction, ticketing rules, and cost-saving alternatives while ensuring policy compliance Negotiate and maintain relationships with suppliers (airlines, rail operators, hotels, car rental partners) to secure best available options and rates Proactively manage disruptions, rebookings and duty-of-care incidents, coordinating with duty-of-care tools and emergency response teams when required Advise clients on travel risk, travel policy design and optimisation, traveller tracking and expense control Accurately record itineraries, PNRs and customer interactions in the CRM and GDS, maintaining data quality and auditability Coach and mentor junior consultants, share best practice and contribute to continuous improvement initiatives Meet and exceed service level, quality and revenue KPIs, and contribute to client satisfaction and retention Your Qualifications Native or near-native French (C2) and strong English (B2+) for internal communication; other languages an advantage Proven experience (typically 3+ years) in business travel, corporate travel management or within a TMC/BPO environment Solid knowledge of GDS platforms (Amadeus, Sabre, Travelport) and corporate booking tools; proven ticketing experience is desirable Excellent commercial awareness, fare/ticketing knowledge and ability to advise on cost‑effective solutions Strong customer service mindset with proven ability to manage high-pressure situations and complex problem-solving Experience with duty of care, traveller tracking and handling travel disruptions and emergency support Excellent communication, negotiation and relationship-building skills Comfortable using MS Office, CRM systems and online booking tools; quick to learn new technology Willingness to work hybrid schedule from the Paris office with flexibility for occasional early/late shifts or on-call duties The Offer Full-time, hybrid position based in Paris (office & remote mix) with competitive salary aligned to experience Working schedule typically 35–40 hours/week with rotational shifts to cover client needs Paid training and structured onboarding including GDS refresh, client processes and crisis management Permanent contract with statutory French employment benefits and supplemental benefits where applicable Performance-related incentives and opportunities for commission or bonus schemes dependent on client portfolio Modern office facilities in Paris, hybrid working flexibility and a supportive, multicultural team environment Career development opportunities, professional certifications and internal mobility within a global travel network Additional perks such as travel discounts, wellbeing initiatives and team social events