Front Desk Agent

Job description

About the role Hotel Bardo Savannah is seeking an outgoing, polished, and service-driven Front Desk Agent to join our Front Office team. More than simply checking guests in and out, our Front Desk Agents help shape the entire guest experience — welcoming guests, anticipating needs, solving problems, making thoughtful recommendations, and finding creative ways to make each stay memorable. The ideal candidate is comfortable connecting with people from all backgrounds, thinks quickly on their feet, and takes genuine ownership of the guest experience. Whether recovering a service issue, helping a guest plan their evening, arranging a special amenity, or recognizing an important celebration, this person understands that luxury hospitality lives in the details. This is a full-time, onsite position located at Hotel Bardo Savannah. Open availability, including weekends and holidays, is required. What you'll do Create a warm, polished, and personalized arrival and departure experience for every guest Perform Front Desk responsibilities including guest check-in, check-out, room assignments, billing, and account assistance Build genuine connections with guests and confidently provide recommendations for hotel experiences, dining, entertainment, and Savannah attractions Respond quickly and thoughtfully to guest requests, questions, and concerns, taking ownership through resolution Handle common service recovery situations with confidence, professionalism, and sound judgment Anticipate opportunities to personalize stays, including celebrations, milestones, special occasions, and VIP experiences Coordinate amenities, reservations, special arrangements, and thoughtful touches that elevate the guest experience Think creatively and act resourcefully when guest needs fall outside the ordinary Communicate guest preferences, requests, and service opportunities clearly with Front Office leadership and other hotel departments Maintain strong knowledge of Hotel Bardo, its experiences and programming, and the surrounding Savannah community Support fellow team members and the broader Front Office operation wherever needed to ensure a seamless guest experience Consistently uphold Hotel Bardo's service, presentation, culture, and luxury hospitality standards Qualifications Previous experience in an upscale, luxury, boutique, or full-service hotel or resort strongly preferred Previous Front Desk Agent, Guest Service Agent, or comparable guest-facing hospitality experience preferred Naturally outgoing and comfortable engaging with a wide variety of guests Passion for hospitality and creating personalized, memorable experiences Strong problem-solving skills with the ability to remain composed and make sound decisions in the moment Confident handling guest concerns and service recovery with empathy and professionalism Resourceful, attentive, and able to recognize opportunities to go beyond the expected Strong communication, organization, multitasking, and attention to detail Dependable team player with the flexibility to support a dynamic Front Office operation Previous hotel property management system experience preferred Professional presentation and grooming consistent with an upscale hospitality environment Open availability to work a flexible full-time schedule, including mornings, evenings, weekends, and holidays Ability to stand, walk, and move throughout Front Desk and guest areas for extended periods Why Bardo? Be part of something rare. Join the team behind Travel + Leisure’s #1 Hotel in Savannah. Work alongside curious, creative and passionate people who care deeply about their craft. Be empowered to create thoughtful, memorable moments for guests and for one another. Take care of yourself. Medical, dental, vision and wellness benefits for eligible full-time team members Company-matched 401(k) with fast vesting Up to 20 days of paid time off, paid holidays and a paid birthday Complimentary daily team member meal Experience Bardo. Complimentary two-night stay at Hotel Bardo Savannah Team member discounts on dining, Saltgrass Spa treatments, retail and The Cooking School at Saint Bibiana Complimentary fitness classes Opportunities to experience the hotel as our guests do Travel well. Employee rates at select Leading Hotels of the World properties Discounts at Highgate hotels worldwide Grow with Left Lane. Referral incentives and guest recognition programs Career development opportunities across a growing hospitality portfolio Opportunities to learn, lead and build a career alongside an ambitious hospitality team We believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone’s day. Who bring warmth, curiosity and character to what they do. If that sounds like you, there may be a place for you at Bardo. Come as you are. Create something rare. Find Your Place at Bardo Named the #1 Hotel in Savannah by Travel + Leisure in 2026, Hotel Bardo Savannah is more than a hotel. It’s a neighborhood clubhouse, a gathering place and a world of its own—where exceptional hospitality feels personal, thoughtful and always a little unexpected. Set beside Forsyth Park in the heart of Savannah, Bardo brings together 149 guest rooms and suites, Saint Bibiana, Bar Bibi, The Green Room, Saltgrass Spa , The Cooking School and spaces designed for everything from quiet mornings to unforgettable celebrations. Our most recent recognition from Travel + Leisure joins a growing list of honors, including Bardo’s distinction as a Condé Nast Traveler Triple Crown recipient, recognized across the Hot List, Gold List and Readers’ Choice Awards. But the recognition belongs to the people behind the experience—a team that believes the smallest details can make the biggest impression. At Bardo, hospitality is generous, intuitive and full of personality. Whether you’re welcoming a guest, setting the table, creating a restorative spa experience or making everything happen behind the scenes, you play a part in creating the kind of place people never quite want to leave. LEFT LANE Hospitality Group, LLC is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.