Front Desk Agent Barcelona

Job description

Soho House & Co. – Barcelona **The place…** Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. **Main Duties** - Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. - Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations. - Well- versed on standard operating procedures, menus, amenities and pricing. - Learn about all the different sites and how much Soho House has to offer. - Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom. - Manage guest lists, bookings on the floor level, club, roof, pool. - Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. - Assist guests by checking/ retrieving their coats and/ or items they left. - Build a positive relationships with members and guest. - Communicate and red flag any feedback to the management team. - Influence a fun and positive atmosphere by being approachable and professional. - Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. **Requirements** - A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. - Strong attention to details - Excellent customer service - Fluent in English and Spanish - Organised and reliable Ability to handle feedback to achieve member satisfaction - Ability to multitask and work in a fast-paced environment - Ability to understand and follow written and verbal instructions - Excellent interpersonal, communication and problem solving skills. **What we are offering?** - Team meal whilst on shift prepared by our chefs - Soho Friends Membership - 50% Team discount on Food & Drink, 7 days a week - Team Room Rates; Any Bedroom, Any House, $100 a night - Birthday Day Off - Discount on Cowshed products and Soho Home (up to 50%) - Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more