Front Desk Agents (Winter)

Job description

You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position. Essential Functions: • Register guests, maintain accurate guest bills, and create reservations as needed. • Assist with guest questions and problems. • Answer hotel switchboard in a professional and friendly manner • Maintain key security and coordination of dispersed keys. • Promote resort principles and guest service philosophies. • Sell accommodations, services, and resort amenities. • Reconcile cash, receipts, and $500 float. • Follow all emergency procedures. • Maintain a clean and healthy work environment and lobby area. • Other duties as required. Experience/Requirements: • Previous Front Desk experience an asset. • Post high school education preferred. • Experience with SMS Lodging systems preferred. • Able to maintain composure when dealing with irate guests/employees. • Fluent in English. • Knowledge of resort, area, and services. • Must be able to lift 50 lbs. • Must be able to work evenings and weekends.