Front Desk Associate - Marquee Park Place

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a **Full-Time Front Desk Associate** to join our luxury association, **Marquee Park Place in Irvine.** **Compensation:** $21 to $22 per hour **Schedule:** Flexible ### What You’ll Do (Job Duties) - Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. - Maintain the appearance of the front desk area, lobby, and main elevators. - Monitor lobby activity and maintain access control. - Provide concierge services. - Complete Daily Activity Report - Answer and direct incoming phone calls. Receive and distribute resident parcels. - Address resident and guest concerns and questions - Demonstrate strong understanding of the association's governing documents. ### Who You Are (Skills/Experience) - Must be over 18 years of age and successfully pass a pre-employment background check and drug screening. - High school diploma or GED equivalent is required. - At least 1 year of customer service experience. - Hospitality, luxury retail or fine dining experience is preferred. - Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor - Upbeat and positive team player attitude - Strong judgment and solutions-oriented - Proactive customer service approach