Front Desk Associate - Museum of American Speed

Job description

Looking to join our team? Here’s what we’re looking for! Do you enjoy creating great guest experiences? Love a mix of customer service, retail, and supporting a mission-driven museum? The Museum of American Speed is looking for a receptionist to welcome guests, support front desk operations, and help keep our gift shop running smoothly. If you’re friendly, reliable, and ready to jump in wherever needed, we’d love to meet you! We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First , encourage speaking up because You Have a Voice , and above all else we are Driven to Succeed . If you can embrace these values and they align with how you work, then we’d love to chat with you! Job overview The Museum Front Desk Associate is the friendly face guests see when they visit the Museum of American Speed. In this role, you’ll greet visitors, answer questions, run admissions and gift shop sales, and help keep our front desk and retail space running smoothly. If you enjoy talking with people, staying organized, and working in a unique museum setting, this is a great place to be. Here are the specifics: Greet and assist museum guests in a professional, friendly, and engaging manner. Answer questions regarding museum exhibits, programs, and events. Handle admission sales, gift shop purchases both in store and online, and other transactions accurately using the point-of-sale (POS) system. Restock and organize gift shop merchandise, ensuring displays are tidy and appealing. Maintain a clean and welcoming reception and retail space. Balance cash drawers and reconcile sales at the end of each shift. Provide general administrative support to museum staff as needed. Maintain regular, reliable, and punctual attendance. Adhere to all company policies, procedures, and safety protocols. Take ownership of assigned responsibilities and follow through on commitments. Embrace and live out Speedway Motors core values. Adapt to changing priorities and demonstrate flexibility in a dynamic work setting. Seek opportunities for continuous improvement and professional growth. Perform other duties as assigned. Work Schedule Winter Hours (October–April) Mondays & Fridays: 9:00 AM – 5:00 PM Saturdays: 9:00 AM – 5:00 PM Summer Hours (April–September ) Thursday and 1-2 other weekdays: 9:00 AM – 5:00 PM Saturdays: 9:00 AM – 5:00 PM This role primarily works within the hours listed above. On occasion, special events or operational needs may require work outside of the standard schedule. We’ll take care of you – here's how! We put our employees first, and care about your well-being and personal life. Enjoy team member perks such as Speedway Motors product discounts, rent discounts across Speedway Properties, referral bonuses, and free museum admission for you and your family. You’ll learn from a team that’s eager to support you and help you succeed. Our museum staff is collaborative, encouraging, and always ready to lend a hand. You’ll never feel like “just an associate” — you’re a key part of keeping the guest experience running smoothly. You’ll work in a one-of-a-kind environment surrounded by history, innovation, and the automotive legacy that Speedway Motors is known for. Every day brings new guests, new stories, and new opportunities to share the excitement of the museum. Work Environment Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Regular use of standard office equipment such as computers, phones, printers, and filing cabinets. Work is performed in a professional office environment with minimal exposure to noise or hazards. May be exposed to varying temperatures depending on the season. What you’ll need to succeed in this position: High School Diploma or GED Must be at least 18 years old Able to work museum public hours, including Saturday mornings and occasional evening/weekend events Proficiency with Microsoft Office (Word, Excel, Outlook) Retail or hospitality experience Interest in automotive history Event support experience Ability to multitask in a busy environment If this sounds like you, we would love you to join our Speedway Team! Please include your resume to help us get to know you better. About the Museum of American Speed: The Museum of American Speed is a world-class automotive history museum founded by Speedway Motors. Our mission is to preserve, celebrate, and share the stories of American automotive innovation, racing, and engineering. With thousands of artifacts, rotating exhibits, and one-of-a-kind collections, the museum attracts visitors from around the world. Our team is passionate about creating a welcoming, engaging experience for every guest while honoring the legacy and culture that make this museum truly special.