Front Desk Associate - Vancouver Talent Pool

Job description

**At Myo, our mission is to raise body IQ globally.** We aim to empower clients with the tools they need to move better, feel better, and do what they love—longer. We envision a world where everyone feels empowered to care for their bodies with clarity and confidence. Myo is modern physical therapy designed to futureproof your body. Through personalized 1:1 care, our team of physiotherapists, chiropractors, and massage therapists combine full-body awareness with proactive insights to prevent injury, reduce pain, and optimize how you move every day. With 20 locations (and counting!) across Canada and the U.S. - including our Vancouver clinics in Main, Oak, North Shore, Chinatown, Fraser, Kitsilano, Park Royal, and Richmond - Myo is leading the movement health conversation and inspiring people to make proactive care part of their everyday lives. ### **Connect With Us - Join Our Talent Pool (Front Desk Associates)** This posting is part of our evergreen approach to building a network of like-minded Front Desk Associates who align with our mission and values. Whether you’re an experienced administrator or just starting your career in client experience, we’d love to connect with you. By applying here, you’re taking the first step toward joining a team that plays a key role in delivering an exceptional client journey. Front Desk Associates are the first point of contact at Myo - creating welcoming, seamless, and high-quality experiences for every client who walks through our doors. While we may have active opportunities, this posting also allows you to express interest in roles across all our Toronto clinics—or simply stay connected for future openings as we continue to grow. You can expect to hear back from us within a week, as building genuine connections matters to us. If our vision resonates with you, we’d love to hear from you! ### What You'll Do: - Provide all clients exceptional service and hospitality in line with Myo standards - Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication - Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management - Ensure all claims, invoices, transactions are submitted and filed accurately. - Maintain clean, consistent client notes for seamless service to each client - Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks - Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned - Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next - Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant ### Who We're Looking For: - You have 1+ years of experience working in a customer service and/or hospitality role - You care deeply about ensuring positive client interactions and experiences - You are proud of the team and workspace you’re a part of, exemplified through a well-maintained, presentable clinic - You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion - You’re passionate about the work we do, the services we offer and can clearly communicate the long-term value to our clients - You perform your job duties with consideration and care for business driving booking strategies - You thrive in a fast-paced environment - You are innately curious, always seeking to solve problems, answer questions and better your work product - You show up as your authentic self day in and day out, making your voice heard - You prioritize your own physical and mental health so you can show up as your best version in the workplace ### Myo Benefits + Perks: - 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify) - Group RRSP with Profit-Sharing Employer Match - Discounted Pet Insurance through SPOT - Complimentary paid staff treatment sessions - Bonus payout for referral of new team members - Employer-paid Mental Health Support through Homewood