Front Desk Concierge - ROOST White House

**About Method Co.** Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. **About ROOST White House** ROOST White House is a design‑forward, apartment‑style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co‑working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location. Website: [](https://www.myroost.com/extended-stay-hotel-washington-dc?utm_term=roost%20dc&utm_campaign=Brand-+White+House&utm_source=google&utm_medium=cpc&utm_content=&hsa_acc=4176449789&hsa_cam=22944772741&hsa_grp=185212763915&hsa_ad=771260970946&hsa_src=g&hsa_tgt=kwd-564604066710&hsa_kw=roost%20dc&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=22944772741&gbraid=0AAAAADkQ7SZoWlO1bqYzKWV12XvyqVPaD&gclid=Cj0KCQjwy_fOBhC6ARIsAHKFB793qXy426BTkuPAbS1PjVwKZPMT-LIca-CEwodlZa-iy5Jd7B_juzUaAr50EALw_wcB) **Position Overview** We are seeking a warm, polished, and highly attentive **Front Desk Concierge** to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property. **Key Responsibilities** - Greet guests with warmth, professionalism, and genuine hospitality - Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency - Assist guests with questions, requests, and personalized recommendations - Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods - Handle phone calls, emails, and guest communications in a polished, timely manner - Collaborate with housekeeping, maintenance, and management to support smooth daily operations - Maintain a clean, organized, and guest‑ready front desk and lobby area - Resolve guest concerns with empathy, professionalism, and sound judgment - Support administrative tasks, record‑keeping, and shift documentation **Qualifications** - 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred) - Strong communication skills and a naturally warm, guest‑focused demeanor - Ability to multitask and remain composed in a fast‑paced environment - Proficiency with reservation systems and front‑office software - Strong attention to detail and organizational skills - Flexible schedule, including nights, weekends, and holidays **What We Offer** - Competitive hourly pay - Opportunities for growth within a dynamic hospitality group - A collaborative, design‑driven work environment - Employee dining perks across properties - Sick time & vacation - Health, vision, and dental benefits