Front Desk Manager (10-30%)

Job description

Velocity, Switzerland's first boutique fitness studio, is looking for passionate hard working team members in our Enge, West and Zug studios. Velocity is a growing chain of innovative cycling and power studios challenging the status quo of indoor cycling. Each class is a full-body workout designed to reboot and strengthen both your body and mind. Velocity combines an intense cardiovascular sweat and full body toning reinforced by the authority of music. At Velocity we pride ourselves on bringing people together through sweat, community and rhythm. We ride to get lost in the music and the movement. We ride to get stronger, we ride to get better, and we ride to find our best selves. As Velocity’s FRONT DESK MANAGER, you are accountable for all aspects of running Velocity in one studio location. You manage and lead the overall operations of the business. You are accountable for fostering the ride culture both in-studio and out in the community with sales, marketing and events. You do not need previous experience in the fitness industry. But a passion for fitness and hospitality is essential. You will lead and inspire to transform the way our clients feel. Tasks RESPONSIBILITIES Lead and co-ordinate the studio’s Customer Service Manage Front Desk (Give a warm welcome to all customers, Check Customers in, provide towels & shoes, etc.) Help new customers get set-up Set-up Studio for class, including turning on lights & music, setting up Veloboard technology and setting up front of house booking system Create and maintain a motivated and highly personable team Supervise the Studio’s retail operations Pro-actively solve day to day Studio management issues Happy to do manual work like washing towels and cleaning bikes and floors Requirements Zest for life. Energetic, Upbeat and Engaging Passion for Fitness Relentless focus on attention to detail Commitment to exceptional customer service Friendly and professional phone and email etiquette Highly organized self starter with well developed multi-tasking skills Ability to work flexible hours Fluent English and German are a must Valid Swiss Work Permit or Residence Benefits The opportunity to learn and develop in a growing business Personal and Professional development and training Health Benefits Unlimited Classes If you can balance running a successful business with an exciting team and delivering excellent customer service then we look forward to hearing from you!