Front Desk Receptionist

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As a Front Desk Receptionist you will provide administrative and ancillary support at our corporate office in NYC. Your duties will include copy services, mail and distribution services, records retention, office reception, utility services and communication systems. Coordinates with necessary vendors to meet organizational needs. Reception Responsibilities Work Schedule: 8:30-5 pm Monday through Friday This position requires you to work at our corporate office in NYC 5 days a week. You may be required to work overtime as needed. Meet & Greet: Welcome all employees and visitors, using name recognition to provide a personalized experience. Access Requests: Manage building access via the Sharry system. Verify employee identities in the Kyndryl system and ensure requests comply with current access policies. Submit access requests through the onsite CBRE contact. Visitor Guidance: Direct visiting employees to their destinations and coordinate with internal hosts for external clients needing further assistance. Visitor Badges: Ensure visitors without a working Kyndryl badge sign in and adhere to the Security Policy, including wearing a temporary badge. Building Badge Requests: Forward badge requests to the onsite CBRE contact. Desk Reservation: Inform cleared visitors that a desk must be reserved in advance using the iOffice system. Restroom Badge Management: Track two sets of restroom badges—one set at Reception and another with the Group President’s Executive Assistant. Notify onsite CBRE contact if any badge issues arise. Lobby Maintenance: Ensure the lobby area remains clean and well maintained. Security Training: Maintain annual compliance with Kyndryl Security training, including protocols for panic alarms and suspicious communications or packages. Backup Coverage: Coordinate and provide backup coverage for reception as needed. Coffee Area Monitoring: Regularly check the coffee area in the lobby and work with onsite CBRE contact to resolve any issues. Facility Issues: Report any facility-related problems to the onsite CBRE contact. Other Duties: Perform additional tasks as requested by Executives or Customers. Mail/Ship Services & Print Duties Outgoing Mail/Packages: Process outgoing mail and packages using UPS CampusShip. Incoming Mail/Packages: Receive mail and packages from the building messenger center, including USPS, UPS, FedEx, or other carriers/messenger services. Package Tracking: Maintain records of all packages and special handling letters using individual tracking numbers. Ensure appropriate parties sign for receipt of items. Print Issues: Refer print issues to IT Executive Support, who provide first-level assistance, dispatch technicians for advanced problems, and handle orders for toner and parts. Paper Stock: RDC orders and supplies paper stock, which is maintained by IT Support. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Why Kyndryl: We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Essential Skills & Qualifications Experience: Proven background as an Front Desk or similar role, often with 2+ years. Must be willing to work overtime as needed. Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint), document management systems, and e-calendars. Soft Skills: Exceptional organization, time management, written/verbal communication, discretion, judgment, and attention to detail. Attributes: Proactive, professional, reliable, able to work independently, and maintain confidentiality. Communication : Excellent oral and written English language skills Availability : Flexibility to work outside standard business hours to address urgent requests or international time zones. Discretion : Handling sensitive and confidential information with absolute integrity. Adaptability : Ability to thrive in fast-paced environments and pivot quickly during last-minute schedule changes. Education : Bachelor’s degree in Business or Communications is preferred but not required This is position will require you to work at our corporate office in NYC Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. The compensation range for the position in the U.S. is - $46,080 to $82,680 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$55,320 to $99,240 California (All Other):$50,640 to $90,960 Colorado: $46,080 to $82,680 Massachusetts$46,080 to $90,960 New York City: $55,320 to $99,240 Washington: $50,640 to $90,960 Washington DC:$50,640 to $90,960 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.