Front Desk Receptionist - Soho House Istanbul

Job description

We are looking for **"Front Office Receptionist"** with the qualifications below: - A complete understanding and ability to provide the service delivery expected by guests and Soho House members - Ability to work well under the pressure of coordinating many requests at any given time - Being approachable and reliable - Ability to be flexible as the job changes - Ability to work flexible hours, including weekends, holidays if necessary - Knowledge of Opera PMS System - Spoken and written fluency in English and in Turkish ### JOB DESCRIPTION - Responsibility for the care of hotel guests throughout their visit - To use own initiative and to personally take any action appropriate to deliver a first class service - Responsibility for check-in, concierge duties and check-out - To meet, greet and bid farewell to all guests – with a smile and making eye contact - To escort guests to their room whenever possible and taking their luggage - Take responsibility for the presentation of the front of house - Fully understand and operate the telephone systems - Fully understand and operate the hotel property management system - Assist Reservation Team with hotel enquiries and reservations - Ensure good communication with all departments with guest’s special requests and feedback whether good or bad - To be fully familiar with the hotel layout - Accountable for the Reception cash handling issues - To have a basic knowledge of the surrounding area in order to assist guests with their queries - To have a good product knowledge in order to increase sales whenever possible - To fully understand the bedrooms layout as well as their features and equipments