Front Desk Representatives (Rovaniemi)

Job description

Important Notice: To be eligible for any position at Arctic GM, you must already have a valid legal permit to work in the Schengen Area (EU/EEA). 👉 We do not sponsor work permits or assist with visa applications. 👉 Applications without the required legal work status will not be considered. Join Arctic GM in Rovaniemi, Finland! We are seeking enthusiastic and customer-focused individuals to be part of our office team, helping create unforgettable experiences for our guests. As a key point of contact, you will play an essential role in our commitment to high-quality, small-group, and private tours. Our deep-rooted history in Lapland, with heritage tracing back 20 generations, ensures an authentic and enriching work environment. Tasks Provide exceptional customer service at the front desk. Handle guest inquiries, bookings, and reservations. Assist with daily office operations and administrative tasks. Manage communication with guests to ensure a smooth and enjoyable experience. Work with booking systems to process and manage reservations. Requirements Legal permit to work in the Schengen Area (we do not sponsor work permits). Excellent communication skills and a friendly, professional attitude. Previous office or customer service experience is an advantage. Fluent in English (additional languages are a plus). Ability to work in a fast-paced, seasonal environment. Experience with Bokun or other booking systems is preferred. Strong ability to work independently and as part of a team. Benefits Work in the breathtaking winter landscape of Lapland, right on the Arctic Circle. Competitive salary and seasonal accommodation options. A welcoming, supportive, and multicultural work environment. Opportunities for professional growth and skill development. Are you ready to be part of an unforgettable adventure in Lapland? Apply now to join our team!