Front Desk / Sales Assistant, Ceylon Sliders

Job description

ATTENTION! - This position is available for Sri Lankan Citizens that are fluent in Sinhala only. Working as a Sales Assistant at Ceylon Sliders you will be working not only in the shop, but also be helping out in the front desk of the hotel as the shop and the front desk is one and same department. You will be selling goods in the shop, working effectively to promote sales and create a great customer experience, always looking to learn more about the brands as well as the guests. Beeing a small hotel & shop with only five rooms, you will also be carrying out duties such as check in, check out of rooms, delegating tasks to the housekeeping team, taking payments from the hotel guests, booking transfers, recommending activities, restaurants and more. Ceylon Sliders is a foreign owned, service oriented company, and it is important that you go above and beyond to always give a great experience to our guests and customers. You will need to meet and socialize with the guests on a daily basis to ensure they are receiving great hospitality. For most guests you will be the first and last appearance, so you better make it count. At many times, you will be the responsible person to handle guest related issues that arises . When issues arise you need to handle them with care, proficiency and ensure a calm atmosphere around the guest. You need to communicate clearly and efficiently so guests as well as other employees and departments knows what’s expected. You need to have a passion for working with people, be a master of solving problems and be able to organize the work for you and the team. DUTIES Advising & serving customers in the shop and guests in the hotel. Processing payments in the shop as well as in the hotel. Assisting customers in order to help them find what they need in the shop. Assisting hotel guests during their stay, recommending places to go for dinner, excursions or other requirements they may have Managing check ins and check outs of the hotel Booking transfers, surf lessons and other activities for the guests Ensuring stock levels in the shop are well maintained, refilling shop on a daily basis as well as ordering new stocks from suppliers Conducting stock takes and inventory checks to maintain the correct stock levels Promoting store cards or special offers Providing customers with information on pricing and product availability Arranging display in the shop Handling customer complaints or handing customers on to management REQUIREMENTS Minimum of 1 year experience of working as a sales assistant Experience of handling cash & credit card transactions An urge to learn more about hospitality and help out to carry out front desk duties in the hotel Sri Lankan Citizen - You need to have Sri Lankan citizenship as well as speak & write fluently in Sinhalese Very good knowledge of speaking & writing in English (we have a foreign ownership; recipes, work manuals, meetings are in English as well as the fact that our guests are from all over the world)