Front Desk Supervisor

Job description

Job Summary: The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service, efficient check-in and check-out processes, and smooth coordination with other hotel departments. This role supports and leads front desk staff while maintaining high service standards and resolving guest concerns. Key Responsibilities: • Supervise front desk team, including scheduling, training, and performance management. • Ensure prompt, courteous, and professional guest service at all times. • Oversee check-in and check-out procedures, room assignments, and billing accuracy. • Handle guest complaints or issues and resolve them in a timely and professional manner. • Coordinate with housekeeping, maintenance, and other departments to meet guest needs. • Monitor room availability, reservations, and occupancy levels. • Assist with front desk operations during peak times. • Maintain accurate records, reports, and cash handling procedures. • Ensure compliance with hotel policies, safety standards, and brand guidelines. Qualifications: • High school diploma or equivalent; associate or bachelor’s degree preferred. • 2+ years of hotel front desk experience; prior supervisory experience preferred. • Strong leadership, communication, and problem-solving skills. • Proficiency with hotel property management systems (PMS) and basic computer skills. • Ability to work flexible schedules, including nights, weekends, and holidays. Skills and Competencies: • Customer service excellence • Team leadership and motivation • Attention to detail • Conflict resolution • Time management and multitasking Working Conditions: • Standing for extended periods • Fast-paced environment with frequent guest interaction • Occasional lifting (e.g., luggage assistance)