Front of House

Job description

Company Description Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation. Our Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels. We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff Job Description Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued. Handle member check-ins, bookings, and inquiries efficiently and accurately. Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs. Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting. Assist with membership sign-ups and renewals, providing information and guidance on membership options. Support the management team with administrative tasks, including scheduling, record-keeping, and reporting. Coordinate with other departments to ensure smooth operations and a seamless experience for members. Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution. Assist in promoting club events, classes, and services to enhance member engagement and participation. Ensure compliance with all health and safety regulations, maintaining a safe environment for all. Qualifications Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry. A passion for providing excellent customer service and creating a welcoming environment. Strong communication and interpersonal skills, with the ability to engage positively with members and staff. Highly organised with the ability to multitask and manage time effectively. A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently. Basic administrative skills, including familiarity with booking systems and handling payments. A team player with a positive attitude and a willingness to help wherever needed. Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club. Required to serve alcohol Additional Information Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role, and own the results. Be relevant - Relevant to our people, our partners, and the planet.