Front of House Concierge

Job description

About us Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world. We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry. Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades. We remain as determined as ever to be the best it’s possible to be. About the Role We are seeking a polished, enthusiastic, and highly professional Front of House and Concierge to join our dynamic and high-performing team. This is a client-facing role suited to an individual who thrives in a premium corporate hospitality environment and takes pride in delivering exceptional service standards. You will be responsible for managing the client floor experience, coordinating internal and external events, and providing seamless Front of House support to clients, guests, and stakeholders within a top-tier legal environment. The successful candidate will demonstrate exceptional attention to detail, strong organisational capability, and the ability to anticipate client needs while maintaining discretion, professionalism, and composure in a fast-paced environment. Key Responsibilities Front of House Concierge Provide professional Front of House and concierge support for clients and visitors Manage traffic flow within the reception and client floor areas Liaise with internal teams to ensure smooth client movements and meeting coordination Handle client and guest enquiries with professionalism, discretion, and efficiency Boardroom & Client Floor Hospitality Oversee and maintain all client-facing boardrooms, meeting rooms and hospitality areas to ensure they are presented to the highest standard at all times Warmly welcome clients and guests, ensuring a seamless and professional experience from arrival through to departure Anticipate client requirements and respond promptly and professionally to all requests Coordinate meeting room set-ups, catering requirements, and presentation standards About You To be successful in this role, you will possess: Previous experience in corporate, boardroom service, concierge, reception, and premium client-facing environments Exceptional personal presentation and professional demeanour Outstanding communication and interpersonal skills A proactive and service-driven approach Strong attention to detail and excellent organisational skills The ability to multitask and remain composed under pressure A flexible and adaptable approach with the ability to work independently and collaboratively Intermediate Microsoft Office skills Experience using meeting room booking systems such as Condeco (preferred but not essential) We are looking for someone who is passionate about delivering exceptional client experiences and understands the importance of professionalism, discretion and five-star service within a corporate environment. This role is ideal for someone who enjoys managing high-level client interactions within a professional services setting. What We Offer A supportive and flexible work environment. Top of market remuneration and a range of benefits including 26 weeks paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can view here . Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities. Please submit your interest via our career’s website with a resume. We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.